Rana Rahmanfard
City of London
Summary
MA Applied Linguistics graduate from the prestigious Institute of Education ( IoE) at University College, London. My modules "Language at Work" and "Multimodal Communication" taught me about the language of various sectors as well as how to present information in an informative and engaging way for the viewer, this includes written language and visuals. Excellent public speaker as I have presented, hosted, and given speeches at dozens of events throughout my time with AWYAF. I am the host of a bi-weekly Zoom meeting, the head writer of the news bulletin, the presenter of newsreels, as well a voice-over person for short information videos for which I write and edit the scripts. My studies taught me much about professional communication and my volunteer work has given me opportunities to implement the knowledge I have gained and constantly learn new skills. As content writer I look forward to pushing the boundaries of my abilities and creativity to produce texts that captivate and excite the audience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer Advisor
Boots
London
06.2022 - 08.2022
- Customer advisor in store.
- Demonstrated excellent communication with customers when guiding them around the store or answering any questions to ensure the customers left the store satisfied with the service they received.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Expressed care, patience, and empathy when handling customer interactions for personalised experience.
- Every day I learned new information and gained insight into the pharmacy division and always checked medical information with the pharmacist before giving any medical advice.
- Managed customer inquiries across various channels, delivering helpful, timely, and professional service.
- Served behind the tills efficiently, particularly when the store was busy, and helped the customers navigate the self-checkouts (SCO) to allow for a smoother shopping process.
Sales Assistant
Accessorize
11.2021 - 01.2022
- Worked as a sales assistant during the busy Christmas period.
- Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts.
- Demonstrated great communication skills between myself and the customer as well as between myself and my supervisors and managers to solve any issues.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Worked in front of house and back-of-house to keep products moving swiftly to the shop floor and ensure that the storeroom was always tidy and that products were ready to be taken out.
- Received training to become a personal shopper for customers and delved deeper into what it was they were looking for.
- Able to balance the fast-paced atmosphere of replenishing the shop floor as well as helping customers with inquiries.
Content Writer/Linguistic Consultant
Effective Communication
09.2020 - 10.2020
- Created written content for the front and back packaging of new products.
- Proofreading and editing to ensure quality and comprehension
- I took a simple brief and expanded on it to create the content that the clients were looking for.
- Demonstrated great attention to detail in market research to ensure that this product could match and even exceed its competitors.
- Designed and wrote copy for a single landing page for the website to attract new customers.
- Gained experience working with Squarespace to create the webpage along with Canva and Ad Parlor to create engaging social media posts.
- Learned A/B testing and marketing to see which social media posts attracted more customers to the webpage.
- Undertook extensive research to create a hyper-personalised experience for each company.
Youth Member and Volunteer
Association of Women & Youth Against Fundamentalism, AWYAF
London
01.2014 - Current
- Host of bi-weekly Zoom meetings with supporters of the Association.
- Strong interpersonal skills in PR, hosting and presenting events.
- Main administrator for website: using the Joomla CMS to write and edit articles and update the website regularly.
- Translation and interpretation (English-Persian) for interviews with newspapers and news channels.
- Writer and editor of the news bulletin.
- Administrative work including writing emails and letters
- Working in a team to organise protests and rallies in the UK and abroad.
- Recorded voiceovers for informational videos and recorded news reports on location from different events.
- Hosting various events and rallies attended by prominent political figures from the UK, Europe, and USA - giving speeches about various human rights issues.
- Encouraged participation and engagement in planned activities.
- Role-modeled positive behaviour and interpersonal skills.
Education
MA - Applied Linguistics
University College London (UCL)
09.2022 - 09.2023
BA - English
Goldsmiths, University of London
09.2017 - 09.2020
Skills
- Communication skills - Hosting and presenting dozens of online and in-person events as well as writing scripts for presentations and information videos Talking to customers in a friendly manner as they entered the store
- Computer skills through becoming the main administrator of a website I confidently use Microsoft Office including Word and Excel as well as Google Drive, Sheets, Slides, and Joomla CMS
- Organization skills developed through editing the AWYAF news bulletin and having to gather material from different sources to compile them into one news article
- Essay writing skills as well as analysis skills at the university level
- Able to work well under pressure and to deadlines to create articles for the AWYAF news bulletin
Languages
English
Fluent
Persian
Upper intermediate
Timeline
MA - Applied Linguistics
University College London (UCL)
09.2022 - 09.2023
Customer Advisor
Boots
06.2022 - 08.2022
Sales Assistant
Accessorize
11.2021 - 01.2022
Content Writer/Linguistic Consultant
Effective Communication
09.2020 - 10.2020
BA - English
Goldsmiths, University of London
09.2017 - 09.2020
Youth Member and Volunteer
Association of Women & Youth Against Fundamentalism, AWYAF
01.2014 - Current
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