Steven Collinson
Plymouth,Devon
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Sales advisor
UK Oak Doors
Hinckley, Leicestershire
06.2022 - 10.2023
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Retained customers by building rapport and delivering tailored product recommendations.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Demonstrated product usage and features to customers.
- Prepared invoices for customers with large orders or special sales types.
Production manager
Central Precision Limited
Hinckley, Leicestershire
02.2020 - 05.2022
- Achieved maximum performance across safety, maintenance and production metrics.
- Directed and motivated 25 production staff.
- Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
- Evaluated current production processes and made forward-thinking adjustments to improve output.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Managed materials to keep up with production goals and meet customer demands.
- Conducted frequent quality and compliance reviews of all production work.
- Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
- Coached employees in developing and achieving individual performance goals.
Sales manager
Fridge Freezer Direct
Hinckley, Leicestershire
04.2011 - 09.2019
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Analysed sales to identify top-performing products.
- Hired and trained dedicated and high-achieving sales teams.
- Increased year-on-year sales by 20%, implementing strategic business growth and retention initiatives.
- Carried out sales visits to current and prospective customers.
- Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
- Produced regular reports with in-depth detail of sales performance.
Education
NVQ Level 2 - Welding Fabrication
Nuneaton and north Warwickshire College
Nuneaton, Warwickshire 09.2001 - 06.2002
Skills
- Product presentations
- Sales calls
- Customer complaint management
- Client management
- Dispute resolution
- Payment processing
- Customer service
- Returns and refunds
- Contract sales
- Product training
- Promotional expertise
- Just In Time stock control
- Upselling techniques
- CRM System knowledge
- Business development
Languages
English
Fluent
Timeline
Sales advisor
UK Oak Doors
06.2022 - 10.2023
Production manager
Central Precision Limited
02.2020 - 05.2022
Sales manager
Fridge Freezer Direct
04.2011 - 09.2019
NVQ Level 2 - Welding Fabrication
Nuneaton and north Warwickshire College
09.2001 - 06.2002
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