Mahmoud Abdelgawad
Ipswich,Suffolk
Summary
Hardworking employee enthusiastic about learning the jewellery and watch industry inside and out. Actively pursues opportunities to acquire new skills and contribute to group success. Possesses strong administrative, relationship-building, and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales advisor
Warren James Jewellers
Ipswich, Suffolk
09.2023 - Current
- Excellent communication skills, both verbal and written.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Volunteer teacher assistant
Northgate Sixth Form
Ipswich, Suffolk
11.2022 - 01.2023
- Detected learning gaps and provided solutions to address needs.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
Volunteer retail assistant
British Heart Foundation
Ipswich, Suffolk
03.2021 - 05.2023
- Rotated and refilled stock on the shop floor and in storage areas to maintain optimal inventory levels.
- Utilised superb visual merchandising abilities to create shop floor and window presentations, driving sales and store foot traffic.
- Followed cleaning and disinfecting procedures to maintain shop cleanliness, safeguarding the health and wellbeing of customers and staff.
- Highlighted product features and benefits to assist customers with purchase decision-making.
- Ensured correct, consistent product pricing and labelling to avoid customer objections or confusion.
- Promptly unpacked, shelved, or stored product deliveries to reduce clutter.
Education
A-Levels -
2023
- Achieved the following A-level grades:
Arabic (Grade A*), Biology (Grade C), Chemistry (Grade D), and Mathematics (Grade D).
GCSEs -
2021
- Achieved the following grades:
Arabic (Grade 9), French (Grade 8), Mathematics (Grade 8), Chemistry (Grade 8), Physics (Grade 8), Physical education (Grade 8), Biology (Grade 7), Geography (Grade 7), English literature (Grade 6), English language (Grade 5), Business (Grade 5).
- Awarded 'Award of Excellence' from the BSC Multicultural Services in 2022.
Skills
- Good communication skills, adaptability, trainable, optimistic, and problem-solving
- Customer complaint management
- Product presentations
- Returns and refunds
- Customer service
- Stock replenishment
- Quality inspections
Interests
- Passionate about maintaining a healthy and active lifestyle.
- Regularly engages in strength training, cardio, and mindfulness practices.
- Advocates for work-life balance and believes in the positive impact of fitness on overall well-being.
Languages
English
Advanced
C1
Arabic
Master or proficient
C2
French
Beginner
A1
Timeline
Sales advisor - Warren James Jewellers
09.2023 - Current
Volunteer teacher assistant - Northgate Sixth Form
11.2022 - 01.2023
Volunteer retail assistant - British Heart Foundation
03.2021 - 05.2023
Northgate Sixth Form - A-Levels,
Northgate High School - GCSEs,
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