STEVEN PEARMAN
Wareham,DOR
Summary
Strategic Operations & Commercial Leader with over 30 years’ experience in operational management, system optimisation, and driving growth across the Military, Defence, and Education sectors. An expert in designing and implementing global technical training programmes, with a proven track record delivering high-stakes projects including MARS, SATCOM, and Enhanced Personal Role Radio. A Chartered Manager committed to systematic problem-solving and fostering solution-focused team cultures. Expert at translating complex organisational objectives into operational success.
Overview
21
21
years of professional experience
Work history
Independent End-Point Assessor (Contract)
City & Guilds
Remote, UK
2019.10 - 2026.04
- Apprenticeship standard specialist providing assessment, advice and support of End-Point Assessment of Level 3 (Team Leader) – Level 7 (Senior Leader) Leadership & Management.
- Adhered strictly to ethical guidelines whilst conducting assessments to maintain integrity in results obtained.
- Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair evaluations.
- Collaborated closely with other assessors for a consistent approach towards evaluation.
- Kept accurate records of all assessments conducted, aiding transparency and accountability.
- Reviewed and updated existing assessment methodologies to improve effectiveness.
Head of Commercial Development
Partnership Training Ltd
Remote, UK
2025.07 - 2026.02
- Implemented new CRM processes for customer relations management increasing engagement by 75%
- Created marketing strategy, online presence and Google ads campaigns.
- Led strategic project planning and successful execution aligned with organisational goals.
- Fostered collaborative partnerships to enhance engagement and meet key milestones.
- Implemented feedback channels to improve project delivery and stakeholder satisfaction.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Head of Business Development
SWT Health & Safety Training
Salisbury, Wiltshire
2022.11 - 2024.04
- Overseeing management of the business development & Marketing Team
- Management of CRM to track customer interactions and feedback, leveraging technology to streamline processes and improve customer service
- Devising strategies for driving sales growth
- Key Account Manager for large customer accounts
- Negotiating sales contracts with customers ensuring profitability
Operations Manager / Key Account Manager
Skills Training UK
Remote, UK
2020.01 - 2022.11
- Rescued failing contracts and increased profit by £1.2million
- Managing a portfolio of key accounts
- Created, launched and managed apprenticeship learner dashboard and tracking system
- Project managing new virtual learning platform
- Sales and account meeting including initiatives and new market research
Director of Operations
Wessex Business School
Taunton
2018.11 - 2020.01
- Director responsible for planning growth strategy and personnel development and management of educational leadership courses.
- Planned, delivered leadership and management education presentations for all ranks advising on military to civilian transition.
- Created a university preparation course designed to advise potential degree candidates using Harvard referencing, writing reports and creating learning development plans.
- Delivered strategic reviews for owners and carried out personnel interviews, objectives and KPI's.
- Created, launched and managed apprenticeship learner programmes, directives and planned military liaison meetings.
Leadership Development Training Consultant
BAE Systems SDT
Riyadh, Saudi Arabia
2017.07 - 2018.11
- Leadership training consultant responsible for development and delivery of leadership skills to Royal Saudi Air Force Officers.
- Coordinated leadership exercises to assess and teach leadership, decision making and management of teams.
- Trainer of Strength Deployment Inventory (SDI) to leadership officer candidates to identify strengths and behaviours of team members.
- Quality assurance manager responsible for course delivery standards, training materials and exercise training safety.
- Communications Training Advisor delivering SATCOM & Basic Communications procedures.
Principal Supportability Engineer
Leonardo MW Ltd
Southampton
2015.05 - 2017.07
- Land and Naval Communications Systems, engineer responsible for training, engineering, maintenance and servicing.
- Land communications advisor responsible for soldier to vehicle communications project integration and systems software.
- Head of Training in Saudi Arabia responsible for training soldier SATCOM and secure communications systems.
- SATCOM Systems engineer ensuring course design and delivery, course analysis and quality assurance.
- Enhanced Personal Role Radio Project Leader responsible for design, integration and software use and upgrades.
- Project presentations to senior management and collaboration with sales teams and use and integration of communications software.
Head of Operations
Ministry of Defence
Boscombe Down
2014.01 - 2015.04
- Senior manager responsible for management of military joint deployed inventory including software management for tracking equipment, equipment care and facilities management.
- Customer satisfaction reporting, data collection and analysis.
- Created staff training plans and promoted course and personnel development for transition from military service.
- Created system reporting and customer satisfaction to SMT & Executive Director.
Senior Operations Manager
Ministry of Defence
Wareham, Dorset
2011.01 - 2014.01
- Advisor to UK Armed forces new vehicle and communications requirements to General Dynamics UK
- Communications trials officer advising military communications exercise, managing secure land and air communications compatibility.
- Senior Instructional Group Manager responsible for 12 training instructors, training quality and curriculum design and development
Operations & Facilities Manager
Ministry of Defence
Paderborn, Germany
2009.01 - 2011.01
- Facilities and Logistics manager responsible for a fleet of 18 armoured vehicles, personnel accommodation for 80 soldiers, communications equipment and care with accounts totalling in excess of £30M
- Project Management of infrastructure of accommodation refurbishment, new office and recreational buildings with a value of over £500k
- Weapons Custodian & Account Holder ensuring security, equipment care and safety of 120 military pistols, rifles and machine guns.
- Learning and development advisor creating learning plans and career progression advice to over 300 military personnel.
- Assistant Careers Management Officer advising all ranks with succession planning and workforce development.
Digital Communications Instructor / Manager
Ministry of Defence
Wareham, Dorset
2005.01 - 2009.01
- Delivered secure communications training courses
- Managed and maintained Secure Communications Systems
- Project managed IT systems build, computer rooms and secure training environments
- Created, directed and managed training exercises
- Armoured Vehicle Commander responsible for personnel, training, communications and ammunition control,
- Armoured Vehicle Fleet Manager responsible for maintenance, servicing and security of armoured vehicles.
- Delivered engaging lectures to encourage active participation from students.
- Tailored training materials for effective teaching in diverse environments.
Education
Master of Business Administration - Management
University of St Mark & St John
UK2018-03
Level 7 Certificate - Strategic Management & Leadership
Chartered Management Institute
UK2013-06
Level 6 Diploma - Leadership & Management
Chartered Management Institute
UK2013-06
Level 5 Diploma - Education & Training (DET)
Wiltshire & Somerset Colleges' Partnership
UK2016-11
Level 5 Certificate - Coaching And Mentoring
Wiltshire & Somerset Colleges' Partnership
UK2015-10
Level 4 Certificate - Leading Internal Quality Assurance
Wiltshire & Somerset Colleges' Partnership
UK2014-09
Level 4 Award - Internal Quality Assurance
Wiltshire & Somerset Colleges' Partnership
UK2014-04
Level 3 Certificate - Assessing Vocational Achievement
Wiltshire & Somerset Colleges' Partnership
UK2014-01
Level 3 Diploma - IT & Telecoms Professional
Wiltshire & Somerset Colleges' Partnership
UK2014-02
Prince 2 - Project Management
Bristol Management Centre
UK2014-08
IOSH - Managing Safely Qualification
Wiltshire College & University
UK2014-06
Skills
- Presentation training and development
- Coaching and mentoring
- Problem solving
- Time management
- Stakeholder management
- Quality assurance
- Project management
- Construction management
- Health and safety compliance
- Team leadership
- Strategic planning
- Apprenticeship expertise
- Technology proficiency
- Curriculum development
- Assessment planning
- Report writing
- Performance monitoring
- Business development
- Performance coaching
- Operations management
- CRM software proficiency
- Vocational assessment
- Property management
- Technical course design
- E-learning platforms
- Articulate Storyline expertise
- Instructional techniques
- Leadership excellence
- Multimedia technology
- Training needs analysis
- Staff development
- Change implementation
- Sales and marketing strategies
- Influential negotiation skills
- Executive decision-making
Affiliations
- Chartered Manager (CMgr)
- Fellow of Chartered Management Institute (FCMI)
- Member of Society for Education and Training (MSET)
- Member of CIPD (MCIPD)
Timeline
Head of Commercial Development
Partnership Training Ltd
2025.07 - 2026.02
Head of Business Development
SWT Health & Safety Training
2022.11 - 2024.04
Operations Manager / Key Account Manager
Skills Training UK
2020.01 - 2022.11
Independent End-Point Assessor (Contract)
City & Guilds
2019.10 - 2026.04
Director of Operations
Wessex Business School
2018.11 - 2020.01
Leadership Development Training Consultant
BAE Systems SDT
2017.07 - 2018.11
Principal Supportability Engineer
Leonardo MW Ltd
2015.05 - 2017.07
Head of Operations
Ministry of Defence
2014.01 - 2015.04
Senior Operations Manager
Ministry of Defence
2011.01 - 2014.01
Operations & Facilities Manager
Ministry of Defence
2009.01 - 2011.01
Digital Communications Instructor / Manager
Ministry of Defence
2005.01 - 2009.01
Master of Business Administration - Management
University of St Mark & St John
Level 7 Certificate - Strategic Management & Leadership
Chartered Management Institute
Level 6 Diploma - Leadership & Management
Chartered Management Institute
Level 5 Diploma - Education & Training (DET)
Wiltshire & Somerset Colleges' Partnership
Level 5 Certificate - Coaching And Mentoring
Wiltshire & Somerset Colleges' Partnership
Level 4 Certificate - Leading Internal Quality Assurance
Wiltshire & Somerset Colleges' Partnership
Level 4 Award - Internal Quality Assurance
Wiltshire & Somerset Colleges' Partnership
Level 3 Certificate - Assessing Vocational Achievement
Wiltshire & Somerset Colleges' Partnership
Level 3 Diploma - IT & Telecoms Professional
Wiltshire & Somerset Colleges' Partnership
Prince 2 - Project Management
Bristol Management Centre
IOSH - Managing Safely Qualification
Wiltshire College & University