Dawn Cartlidge

• Evaluating apprentice's, knowledge, skills, and behaviours at the end of their training.
• Conducting impartial, standardised assessments to determine if the apprentice is fully competent of their specific occupation
• Conduct assessments by evaluating using methods, like practical workplace observations, interviews, professional discussions, projects and portfolios.
• Ensured compliance with data protection laws during all stages of assessment procedures thus safeguarding company's reputation against potential legal issues related to privacy infringement.
• Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair evaluations.
• Enhanced candidate experience through clear communication about assessment parameters and processes.
• Liaised effectively with head office when planning assessments; this resulted in smooth coordination between assessors and learners.
• Making valid grading decisions based entirely on the apprenticeship standard.
• Providing constructive feedback and justification of final grades awarded, also developmental feedback to support learners future continued professional development.
• Document outcomes, complete assessment paperwork, and submit evidence to the EPAO for final certification.
• Engage in standardisation requirements and updates to ensure government compliance is met.
• Support new pharmacy standards by reviewing all assessment criteria required and ensuring that this aligns to government requirements.

Monitor high-risk DOAC therapy by ordering required blood tests remotely.

Contact patients about weight, test requirements, and scheduling blood sampling.

Calculate renal function from results and flag dose-review needs to teams.

• This role involved the management of a treatment room and sole responsibility of the management and supply of medication to all patients on my wing.
• My day to day activities include the administration of medication along with the counselling of patients on the correct use of medication, medicines management, medication optimisation and medicines reconciliation.
• Utilising the available referral mechanisms to mutual aid support services when required and assisting in procedures relating to good pharmacy practices, ensuring that they are followed, and high standards are maintained at all times.
• Maintained patient confidentiality while handling sensitive medical information.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Minimised wastage by tracking stock dates.
• Stored drugs in line with temperature and security requirements.

• This role involved enabling business growth in Specialist Care by ensuring that our customer proposition is consistently delivered across the pharmacy network and that the proposition in the pharmacies is safely and efficiently managed
• Giving expert advice and support to operational managers in the field and pharmacy teams on the Specialist Care business processes
• Our team operationally supports care homes and prison servicing pharmacies.

• To manage and deliver new business process, implementation and training to pharmacies and customers as required across all of Specialist Care
• Support promote the use of NICE Guidelines
• Design and develop training programmes and implementation plans to support pharmacies in implementing Specialist Care profitably and work effectively
• Working closely with the Specialist Care Development teams
• Working with the Regional Sales Manager to implement new business that has been generated
• Understanding the capacity and capability at specified pharmacies and geographical areas and working with the Customer Relationship Manager to generate new business
• Working proactively to engineer productive relationships and influence field colleagues to ensure that Specialist Care processes are embedded in our specialised pharmacies
• Liaising with pharmacies to address any issues relating to Specialist Care and to provide support and training
• Escalating to regional and divisional teams as appropriate
• Having the gravitas to Influence senior Operational Management
• Supporting managers to ensure that pharmacies in their region are engaged with and prepared for Specialist Care activity
• Using expert knowledge and experience of Specialist Care to support teams
• Share processes to assist pharmacies and field teams with queries and sharing best practice
• To contribute to sales growth through identifying and setting up new Specialist Care pharmacies, This role required me to implement and proactively manage allocated care homes, ensuring that care home staff and management are satisfied, and business is retained
• To convert prospects and opportunities in the care home market into sales that will achieve and retain the annual growth targets set for our team within a defined geographical area and to build strong relationships with care home staff and management, ensuring customer satisfaction is maximised and retention is minimised
• Taking accountability and responsibility for managing of all care home accounts and recording and reporting all activity as appropriate
• KEY TASKS:
• To manage and deliver care home implementation and training as appropriate
• Monitoring data and MI, to coach care home management into self-sufficiency, ensuring process is followed consistently
• Lead contract review and meetings with Key Accounts and feedback / escalate appropriately both excellent and poor performance to relevant care home group personnel
• Understanding the capacity and capability at specified pharmacies and their geographical areas
• Support the Customer Relationship Manager to generate new business
• Working proactively to engineer productive relationships with field colleagues that will generate solid leads to follow up through to delivery of new business
• Converting a care home lead into a customer by generating and building relationships and following through on all negotiations to conclusion
• Liaising with pharmacies to address any care home issues, provide support and training when required
• Escalating to regional / divisional team as appropriate
• Where required, support in managing relationships with, GP surgeries, local NHS authorities and CQC
• Being the divisional care home process expert by assisting pharmacies and field team with care home related queries and sharing best practice
• Where required, contribute to sales growth through delivery of sales presentations and attendance at promotional events

• This role involved providing the full implementation experience for new clients
• I was responsible for general support to the care home management and staff until the Customer Account manager took over the relationship, following the Customer Account Manager handover
• Providing refresher training when necessary and fully supported the Customer Account Manager in their role when required
• KEY TASKS:
• Initial client visit to discuss the implementation plans and agree a service level agreement
• Setting up of trade accounts
• Ordering of required equipment, trollies etc
• Training care home staff on the new technology to be implemented
• Go Live support
• Stock Management training and how to reduce waste
• Providing care home managers with system management training to maximise staff efficiency and reduce medication administration errors

• Working as a pharmacy technician whilst also supporting the care home services
• During the last few years of this role the care home business development was introduced
• This included sales targets and the presentation of our service to the care homes
• It also included the ordering of equipment and sundries required for the new business and liaising with pharmacy managers, area managers and pharmacy teams to ensure a smooth delivery of the new service for both the pharmacies and the care home, including financial viability assessments of the provision of equipment and geographical assessments to care home to pharmacy suitability
• KEY TASKS:
• Developed expertise and knowledge in healthcare support to ensure consistent delivery of outstanding pharmacy services
• Part of a team responsible for ensuring that every customer received the best experience every time they visit the pharmacy
• Supported areas as relief cover whenever required
• General running of day to day activity in the dispensary
• Working with all aspects of pharmacies sales and service delivery
• Banking pharmacies takings on a weekly basis
• Planning the pharmacies activities to achieve targets
• Checking e-mails and actioning according, drug recalls etc
• Maintaining accurate administrative, filing and record keeping systems
• Checking pharmacy stock levels and conducting date checking and stock rotation
• Supporting standard operating procedures
• Working within the team at troubleshooting any problems that occur
• Ensuring the confidentiality of patient information
• Liaising with other pharmacies teams and GP practices and establishing a good working relationship with all
• Co-ordinating the process of care home delivery service
• Generating and the signing of new business through care home development
• Dispensed medication accurately against customer prescriptions.
• Greeted customers and provided friendly, knowledgeable healthcare advice and service.
• Minimised patient waiting times through excellent prioritisation and multitasking.
• Stored medicines in appropriate temperature-controlled conditions to maintain quality.
• Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
• Identified high-demand and out-of-stock items for replenishment.
• Maintained confidential patient records in line with data protection laws.
• Received incoming controlled drug supplies, storing within correct, secure locations.

• I supported a new business venture as a side-line to the pharmacy that I worked in to generate extra revenue
• Myself and a colleague worked hard at setting up a photographic lab within the pharmacy and to build the business further by way of offering the service to other local pharmacies this included arranging a delivery network in a local, geographical area to ensure profitability and efficiency
• Daily tasks also Included the maintenance of the machine, mechanical maintenance, colour stability/balancing and testing and the daily running of the machine in addition to the accounts and invoicing of the service to all stakeholders

• During my training at Stoke-on-Trent College I was approached by my tutor with the offer to further develop my skills and experience in the hairdressing industry in his own hair salon
• I fully qualified within 3 years and covered all aspects of hairdressing, cutting, tinting styling etc
• This role also included the management of the salon in the director's absence.