Stephen Young
Dunfermline ,Scotland
Summary
Dynamic and motivated professional with over four years of experience in customer service roles across diverse industries. Adept at delivering exceptional customer experiences, resolving conflicts, and maintaining a high standard of service under pressure. Known for excellent communication skills, strong teamwork, and the ability to work independently. Committed to continuous learning and professional growth.
Overview
1
1
Certification
Work history
Customer Service Assistant
Sport direct
Dunfermline , Scotland
09 2022 - Current
- Delivered personalized customer care, fostering a positive shopping experience to encourage repeat visits.
- Effectively resolved customer complaints using strong interpersonal and conflict resolution skills.
- Maintained visually appealing sales displays and ensured compliance with organizational standards.
- Managed high volumes of customer inquiries with efficiency and professionalism.
Customer Service Assistant
Dobbies
Dunfermline , Scotland
02 2022 - 08 2022
- Enhanced customer satisfaction by promptly addressing inquiries and concerns.
- Demonstrated forward-thinking strategies to meet customer needs effectively.
- Maintained a clean and organized workspace to promote a positive shopping environment.
Customer Assistant
RS McColl's
Dunfermline , Scotland
05 2020 - 02 2021
- Provided exceptional customer service both in-store and over the phone, ensuring customer needs were met.
- Assisted with stock replenishment and organization to maintain store
- standard Supported community initiatives by mentoring students in time management and prioritization skills.
Customer Service Representative
B&Q
Dunfermline , Scotland
02 2020 - 04 2020
- Delivered expert product advice and assisted customers with queries on paint, flooring, and decor.
- Operated machinery, including paint mixers and pallet pullers, to support store operations.
- Completed comprehensive health and safety training to ensure workplace compliance.
- Maintained a clean and well-stocked store environment.
Education
SCQF LEVEL 6 - Social Sciences
Fife College
04/2017 - 03/2018
SCQF LEVEL 6 - Mathematics, Sports & Fitness, ICT
Fife College
02/2016 - 02/2017
A Levels - Hospitality and Events Industry
Fife College
02/2015 - 02/2016
Highers/ Standard Grade - English, Mathematics, Religious Studies, History, and Modern Studies
Woodmill high school
01/2008 - 06/2013
Skills
- Customer relationship management and conflict resolution
- Effective multitasking and time management
- Proficient in Microsoft Office Suite and IT systems
- Health and Safety Standards compliance
- Data entry and technical support expertise
- Strong interpersonal and communication skills
- Ability to work collaboratively in team environments or independently
Certification
- IT Support Certification (Google Scholarship) | January 2021 – December 2021
- Udemy How to use ChatGTP and Generative AI to help create content Nov 15th, 2024
Accomplishments
- Represented Scotland National CP Football Team, earning 21 caps.
Timeline
Customer Service Assistant
Sport direct
09 2022 - Current
Customer Service Assistant
Dobbies
02 2022 - 08 2022
Customer Assistant
RS McColl's
05 2020 - 02 2021
Customer Service Representative
B&Q
02 2020 - 04 2020
SCQF LEVEL 6 - Social Sciences
Fife College
04/2017 - 03/2018
SCQF LEVEL 6 - Mathematics, Sports & Fitness, ICT
Fife College
02/2016 - 02/2017
A Levels - Hospitality and Events Industry
Fife College
02/2015 - 02/2016
Highers/ Standard Grade - English, Mathematics, Religious Studies, History, and Modern Studies
Woodmill high school
01/2008 - 06/2013