Lacey Cole

Dedicated professional with expertise in customer relationship management and conflict resolution, enhancing customer satisfaction through effective order fulfilment and visual merchandising. Proficient in POS systems management, cash and card processing, and IT systems, ensuring seamless operations. Skilled in staff education and training, fostering a knowledgeable team environment. Committed to leveraging problem-solving abilities to drive business success and achieve career growth in customer service excellence. Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.

I was thrilled to be recognized for my hard work and dedication with a company award. Working on the shop floor and the customer service desk while also taking on the role of team leader was not easy, but the challenges were met with enthusiasm. Juggling the demands of both positions required long hours and unwavering commitment, but the satisfaction of building a strong team and providing exceptional customer care made every effort worthwhile.