Stephen Martin

• Identified potential issues during production process, preventing unnecessary downtimes.
• Worked closely with team members for improved work flow efficiency.
• Enhanced team efficiency by maintaining clean and organised work areas.
• Performed troubleshooting tasks on malfunctioning equipment; restored normal operations swiftly without compromising on safety protocols.
• Met production deadlines for increased customer satisfaction.
• Transported goods within production areas using Combi-lift trucks, operating with care to avoid product damage.

• Enhanced operational efficiency with proper storage of items in designated areas.
• Coordinated inventory management to maintain stock levels.
• Worked within a team to achieve daily targets efficiently.
• Performed tagging and labelling of warehouse inventory.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Carried out stock control and maintained quality standards high for audits.

Full time carer for my daughter. She is non-verbal and has
Autism, Sensory Processing Disorder, Global Development Delay, PICA(will eat anything that is not foodstuffs) and Attention Deficit Hyperactive Disorder. She could not be left alone at any time due to her condition and this also included dealing with many medical specialists regarding her health and speech and language therapy.

• Monitored employee progress, offering feedback to management on additional training requirements.
• Prepared training materials and supplemental aids to support employee comprehension.
• Training new starts to achieve the
  standards set out by the business i.e. expected sales targets.
• Utilising one to one training sessions and scoring their calls for feedback.

• Assisted customers in product selection to boost sales.
• Handled high volume of calls daily for faster issue resolution.
• Logged customer complaints accurately, expedited corrective actions effectively.
• Built rapport with clients through empathetic handling of concerns.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Provided detailed information about products and services to potential customers.
• Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximise sales.

• Refitted ships' and submarine interiors and exteriors, improving aesthetic appeal and functionality.
• Utilised hand and power tools, attaining fine craftsmanship in work.
• Refurbished worn-out vessels to extend operational life span.
• Fabricated ship components for enhanced structural integrity.
• Repaired damaged vessels and fittings using steel, aluminium, fibreglass, according to specified needs.
• Complied with construction health and safety procedures to prevent accidents, pollution and equipment risks.