Richard BALLENTINE
Durham,Durham
Summary
Offering strong interpersonal and communication skills, with knack for building and nurturing client relationships. Knowledgeable about market trends and skilled in identifying customer needs to drive sales growth. Ready to use and develop negotiation, leadership, and strategic planning skills Business Development role. Experienced professional with focus on sales management and business development. Drive revenue growth by building strong client relationships and implementing effective sales strategies. Skilled in team leadership and market analysis to achieve company objectives. Results-driven Sales Manager with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives. Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities with a record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Sales/Parts Manager
Brit Cars International Ltd
Sacriston, Durham
04.2021 - Current
- Focused on continuous improvement initiatives which resulted in streamlined operational processes within the parts department.
- Improved parts inventory by implementing effective management systems.
- Optimised work processes for increased efficiency in part distribution.
- Streamlined order fulfilment with new tracking procedures.
- Liaised with suppliers for prompt resolution of any supply chain issues, minimising downtime.
- Oversaw stock audits regularly to maintain accuracy in inventory counts.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Delivered outstanding administrative support for smooth sales operations.
- Managed client database to ensure accurate record-keeping.
Sales & Merchandising Rep
JML Ltd
North-East ,Scotland,Yorkshire, Durham
03.2012 - 08.2016
- Secured customer satisfaction by resolving complaints effectively.
- Increased brand awareness with successful promotional strategies.
- Generated new business opportunities for company growth.
- Established professional relationships to foster client retention.
- Provided excellent customer service, received commendations from clients frequently.
- Assisted in the development of marketing materials to increase visibility.
- Negotiated contracts resulting in profitable deals and partnerships.
- Documented all customer interactions for record keeping purposes.
Store Manager/Sales Manager
Comet Electricals Ltd
North-East , Tyne & Wear
03.2006 - 08.2012
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led high-performance sales teams, ensuring achievement of targets.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
Sales Manager/ Team Leader/Covering Area Manager
Scottish Power/ Powerhouse
North-East , Durham
02.1997 - 07.2006
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Implemented training programmes, improving team performance levels.
- Led high-performance sales teams, ensuring achievement of targets.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Sales Person
Currys / Dixons Electricals
North-East, Durham
07.1988 - 02.1997
- Increased product visibility by creating compelling sales displays.
- Enhanced customer loyalty with exceptional after-sales service.
- Implemented up-selling techniques, boosted revenue growth.
- Cultivated strong relationships with customers to increase retention rate.
- Developed effective sales strategies for improved performance.
- Demonstrated products effectively to generate interest among potential buyers.
- Utilised persuasive communication skills for successful deal closures.
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Provided comprehensive product knowledge to facilitate informed customer decisions.
Education
GCSEs -
St. Leonards Catholic School
County Durham 09.1983 - 07.1988
Skills
- Customer Service
- Opening and closing procedures
- Sales techniques
- Sales promotions
- Sales orientated
- Service sales
- Sales targeting
- Telephone sales processing
- Sales growth
- Effective verbal articulation
- Email correspondence expertise
- Sales techniques mastery
- Conflict de-escalation tactics
- Customer relationship management
- Target setting
- Contract negotiation
- Key account management
- Relationship building
- Competitor awareness
- Upselling techniques
- Cross-Selling techniques
- Profit maximisation
- Effective time management
Affiliations
- Art , Reading, The Outdoors, Films, Gigs, Music, Record Collector, D.J(Part of the Hip Hop Culture since 1983)
- Comic Book Collector from the early 70's, Bike Rides, Nature,
- Photography, Travelling ,Socialising, Spending time with my two Daughters
Accomplishments
Numerous awards in sales, exceeding targets and winning Store of the Year etc....
Timeline
Sales/Parts Manager
Brit Cars International Ltd
04.2021 - Current
Sales & Merchandising Rep
JML Ltd
03.2012 - 08.2016
Store Manager/Sales Manager
Comet Electricals Ltd
03.2006 - 08.2012
Sales Manager/ Team Leader/Covering Area Manager
Scottish Power/ Powerhouse
02.1997 - 07.2006
Sales Person
Currys / Dixons Electricals
07.1988 - 02.1997
GCSEs -
St. Leonards Catholic School
09.1983 - 07.1988
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