Stephen Hill
Helsby,Cheshire
Summary
Demonstrates strong analytical and problem-solving abilities with a focus on detail-oriented tasks. Possesses foundational knowledge of technical procedures and a commitment to ongoing professional development. Eager to leverage communication, teamwork, and technical skills in a Cyber Security Technician position.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Credit Controller
RSK Group Ltd
Helsby, Cheshire
06.2025 - Current
- Managed debtors ledger within specified range, ensuring timely contract-based payments.
- Built and nurtured relationships with internal and external stakeholders.
- Conducted cash forecasting to enhance financial planning accuracy.
- Identified and logged query invoices for efficient resolution.
- Collated and reported debtor management data to inform decision-making.
- Performed daily banking and cash receipting to maintain accurate records.
- Executed credit checks for prospective and current clients to assess risk.
- Collaborated within a team to achieve monthly performance targets.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Provided support during audits, ensuring compliance with regulations at all times.
- Identified most pressing client debt cases to pursue.
Apprentice Credit Controller
RSK Group Ltd
Helsby, Cheshire
12.2023 - 06.2025
- Contacted clients via phone and email to confirm invoice receipt and secure payment commitments.
- Processed daily banking and cash receipts efficiently.
- Managed remittances and credit control inbox while updating client notes in the system.
- Conducted credit checks for both prospective and current clients.
- Compiled daily and weekly reports for senior management review.
- Identified opportunities for process improvement to enhance operational efficiency.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
- Took initiative in learning new techniques, leading to improved performance.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Gained proficiency in industry-specific software tools with rigorous practice sessions.
- Executed ad hoc tasks as required to support business needs.
Sales Assistant
Wrexham AFC
Wrexham, Wrexham
12.2020 - 09.2022
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Demonstrated products effectively leading to increased sales conversions.
- Trained new staff members, fostering a supportive working environment.
- Trained new cashiers on store policies and procedures to maintain standards.
- Managed queue effectively during peak hours for seamless checkout process.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Customer sales assistant
Curry's PC World
Stockport, Cheshire
10.2018 - 08.2020
- Oriented new staff members, fostering a supportive team atmosphere.
- Enhanced customer engagement by offering product knowledge and advice.
- Increased customer satisfaction with prompt complaint resolution.
- Provided exceptional service, boosting repeat business rates.
- Built relationships with customers through friendly interaction and assistance.
- Assisted customers to make informed purchasing decisions.
- Performed accurate inventory checks for continual stock availability.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Provided friendly, engaging and professional retail service to 15+ customers per shift.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
Education
Bachelor of Science - Cyber Security
Wrexham Glyndwr University
Wrexham 09.2020 - 09.2023
A-Levels - History, Computing, Politics
Saint Ambrose College
Altrincham, Trafford 09.2018 - 05.2020
GCSEs - English, Maths, Physics, Chemistry, Biology, Religion, Latin, Computing, History
Saint Ambrose College
Altrincham, Trafford 09.2015 - 08.2018
Skills
- Problem solving and analytical skills
- Technical proficiency
- Team collaboration
- Integrity and honesty
- Innovation and creativity
- Endurance under pressure
- Effective communication
References
References available upon request.
Timeline
Credit Controller
RSK Group Ltd
06.2025 - Current
Apprentice Credit Controller
RSK Group Ltd
12.2023 - 06.2025
Sales Assistant
Wrexham AFC
12.2020 - 09.2022
Bachelor of Science - Cyber Security
Wrexham Glyndwr University
09.2020 - 09.2023
Customer sales assistant
Curry's PC World
10.2018 - 08.2020
A-Levels - History, Computing, Politics
Saint Ambrose College
09.2018 - 05.2020
GCSEs - English, Maths, Physics, Chemistry, Biology, Religion, Latin, Computing, History
Saint Ambrose College
09.2015 - 08.2018
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