Nagendra Chinimilli
Oxford
Summary
A detail-oriented finance professional with proven experience in credit control, case handling, and query resolution. Skilled in managing high volumes of data and collaborating with cross-functional teams to resolve complex issues. Proactive and organised, with strong analytical skills and a genuine desire to progress into a team leadership role within Finance and learn AAT Level 2, CIMA or ACCA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Controller
Gigaclear
Abingdon, Oxfordshire
03.2024 - Current
- Manage a portfolio of accounts, ensuring timely collection of outstanding payments via telephone and email.
- First line escalation for customer dissatisfaction with credit control queries.
- Collaborate with different stakeholders: sales, customer service, and support teams to resolve disputes and enhance client relationships.
- Support ongoing systems transformation projects to enhance credit control workflows.
Climate Impact Sales Executive
Manufacture 2030
Oxford, Oxfordshire
03.2023 - 07.2023
- Supported corporate sustainability clients, driving renewals and sign-ups for M2030 platform subscription.
- Managed customer relations by using Salesforce, and implemented actionable insights for account growth.
- Partnered with finance teams to resolve payment delays and improve cash flow efficiency for key accounts.
Sales Support Executive
Oxford University Press
Oxford, Oxfordshire
03.2022 - 03.2023
- Managed institutional accounts including Amazon, Blackwell’s, and Toppings, supporting retention and renewals.
- Prepared sales reports and analysed market data to inform regional strategy.
- Delivered structured product updates to academic stakeholders.
- Improved workflow processes within a newly established role.
- Analysed and reported market trends along with customer feedback to inform product development and sales planning.
- Worked on Access People XD for liasing with the HR department
Senior Customer Service Advisor
iTunes (Apple)
Bangalore
08.2016 - 04.2019
- Acted as de facto team leader, supporting a team of nine advisors by handling escalations, providing on-the-job coaching, and guiding complex payment-related cases.
- Managed high-priority escalations from executives, resolving complex billing, refund, and subscription issues to maintain 95%+ client satisfaction.
- Improved team KPIs by identifying performance gaps and delivering targeted guidance to team members, contributing to overall service quality.
- Led by example in handling renewals, refunds, and digital account issues for a global client base, ensuring consistency and accuracy in a high-volume environment.
- Evaluated team performance against customer service standards, identifying training needs.
- Collaborated with management to streamline escalation processes, reducing resolution time, and improving customer outcomes.
Education
Master of Arts - Publishing Media
Oxford Brookes University
Oxford2021
Master of Arts - Creative writing
Oxford Brookes University
Oxford2020
Bachelor of Arts - Psychology & Journalism
Bangalore University
Bangalore2018
Skills
- Account Reconciliation and Data Integrity
- Payment Processing and Adjustments
- Query Resolution and Dispute Management
- Stakeholder Collaboration
- Systems Implementation and Transformation
- Customer account reconciliation
- Attention to detail and high accuracy
- Organisational and time management skills
- Proactive problem-solving
- MS Office Suite and Google Workspace
Certification
- Certified in Sustainable Business Strategies
- Certified in Interpersonal Communication
Languages
English and Telugu
First Language
Hindi
Proficient
C2
Sanskrit
Upper Intermediate
B2
Kannada
Elementary
A2
Timeline
Credit Controller
Gigaclear
03.2024 - Current
Climate Impact Sales Executive
Manufacture 2030
03.2023 - 07.2023
Sales Support Executive
Oxford University Press
03.2022 - 03.2023
Senior Customer Service Advisor
iTunes (Apple)
08.2016 - 04.2019
Master of Arts - Publishing Media
Oxford Brookes University
Master of Arts - Creative writing
Oxford Brookes University
Bachelor of Arts - Psychology & Journalism
Bangalore University