Kacey Buczko

• I manage an account ledger of around 2000 invoices on excel using other business systems alongside this.
• Proactively chased for on-time payments.
• Build relationships with customers by making use of phone calls, meetings and emails.
• Deal with any difficult queries the customers may face early on that are preventing payment so that the queries are resolved in time for payment being due.
• Utilised internal platforms to escalate queries to relevant teams.
• I deal with any aged debt on my ledger and take the necessary action needed to ensure payment is received.
• I ensure that my account notes are up to date and clear for other internal teams to look back on if needed.
• Learned new skills in a different industry.
• Working in a busy office as well as from home.
• Responsible for chasing a large sum of money which needs to be paid to the business.
• Working to deadlines and targets.
• Applying cash that has hit the bank that day.
• Resolved issues through analytical thinking and effective solutions.
• Working with suppliers, customers and other teams within the business every day.
• Working with sales managers to get aged debt queries sorted so invoices can be paid.
• Sorting PO queries, failed deliveries and invoice mistakes.
• Processed payments and adjusted accounts accordingly.
• Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
• Handled telephone credit collections promptly and professionally, quickly resolving account issues.
• Prepared statements and reports for the accountant to provide information of financial position and performance, maintaining healthy cash flow.
• Analysed financial data to identify trends and improve credit control strategies.
• Working towards a CICM L3 Senior credit management and debt collection specialist.

• Gained experience on how the food business industry works.
• Gained experience on the till working with money and making sure we had the stock needed.
• Confidence with talking to customer over the phone and dealing with whatever problems they may have.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Built and maintained effective working relationships.
• Assisted team with various tasks to improve efficiency.
• Used different advertising strategies to promote new foods.

Worked 90 hours, gaining new skills in rota coordination within an unfamiliar area.

• Logged doctors' shifts onto rota using various software tools to maintain accuracy.
• Created shift patterns for 3 weeks at a time.
• Used a shared system so that doctors could see what shifts they were on.
• Updated thousands of different doctors' profiles so that everything was up to date and was selected in the right groups.
• Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
• Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
• Coordinated staffing for bank shifts, ensuring adequate coverage for medical departments during shortages.
• Managed the payslips for the bank shifts so that doctors were being paid correctly for the hours they had worked each week on bank (cover).

This was my second placement at the company.

I completed 40 hours in accounts payable helping the team out where needed. I attended this work placement once a week.

• I logged invoices on the business system
• Sorted invoices into files
• Organised files and invoices for the companies ¼ year end which they have to do multiple times a year
• Collaborated with team members to achieve target results.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

This work experience was for 1 week.

During this week I learnt about what each department does and what they have to do on a day-to-day basis.

The different departments i worked in each day are:

1. Accounts payable

• Managed invoices
• Marking invoices as paid
• Provided support to team members in various tasks.

2. Marketing

• Created a power point to advertise an item i wanted to sell
• Identified the target market and best ways to advertise to them.
• Created different techniques to market.

3. customer services

• Assigned incidents to people within the team
• Provided support to the team on various assignments.

4. IT

• Used excel spreadsheets to manage data
• Worked alongside other members of IT and helped them organise IT equipment

5. Reception

• Organised mail to ensure it was going to the right place.
• Helped organise a garden party and decorated the office for it.
• Managed the office barrier and maintained who was going in and out of the office premises.
• Went round the 2 buildings and displayed the necessary updates on the notice boards.

I completed small tasks for each department to gain an understanding of how they work.