Stephen Ellis

Seasonal 4 week Christmas contract, customer facing in store working on tills, restocking and customer service.

• Handled cash and card payments with accuracy.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Upheld company policies whilst interacting with customers to maintain brand reputation.

The company was involved with the refurbishment of a Hotel and conference centre in York, my responsibility was making payments to sub contractors.

Carried out clerical duties.

• Started work in my own family business as an apprentice motor engineer, gravitated to car sales and became Managing Director.
• Also responsible for high volume petrol station and forecourt shop.
• Produced business plans to maximise growth and minimise cost for company.
• Delivered training programmes enhancing employee skillsets.
• Drove business growth with strategic planning and forecasting.
• Directed day-to-day work of 16 employees and motivated teams to exceed objectives.