Stephen Cooper
Sheffield
Overview
36
36
years of professional experience
Work history
Customer operations manager
ERIKS
Hull
2024.01 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Customer support manager
ERIKS
Sheffield
2021.09 - 2024.01
- Streamlined communication channels for better inter-departmental collaboration.
- Oversaw daily operations, guaranteeing seamless customer experience.
- Collaborated closely with management, shaping the direction of our customer support strategy.
Stores operative
IESA
Barnsley
2012.05 - 2021.11
- Helped improve team productivity by providing support to fellow operatives whenever needed.
- Maintained cleanliness and organisation within store area, contributing to a safer work environment.
- Performed regular audits on stock levels, prevented potential shortages or excesses in the future.
Stores operative
ERIKS
Sheffield
2018.11 - 2021.09
- Helped improve team productivity by providing support to fellow operatives whenever needed.
- Maintained cleanliness and organisation within store area, contributing to a safer work environment.
- Performed regular audits on stock levels, prevented potential shortages or excesses in the future.
Troop commander
HM forces
1990.05 - 2012.05
- Implemented innovative strategies during exercises, boosting overall effectiveness of operations.
- Conducted risk assessments before every operation mitigating potential hazards.
- Coordinated logistics for field operations to ensure smooth deployment.
- Deployment to Balkans,Iraq and Afghanistan
Skills
- Calm under pressure
- Problem-solving
- Communication skills
Timeline
Customer operations manager
ERIKS
2024.01 - Current
Customer support manager
ERIKS
2021.09 - 2024.01
Stores operative
ERIKS
2018.11 - 2021.09
Stores operative
IESA
2012.05 - 2021.11
Troop commander
HM forces
1990.05 - 2012.05