Christopher Grafton
Chesterfield,Derbyshire
Summary
I am a passionate and dedicated manager, with 14 years experience. I manage large teams in busy operational environment. I have a history of improving units scorecards where I have worked, and delivering the business KPI's.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work History
Customer Operations Manager
Royal Mail
Sheffield/ Chesterfield/ Rotherham, South Yorkshire
09.2010 - Current
- Customer Operations Manager 2022-Current
- Delivery Office Manager 2015-2022
- Line Manager 2010-2015
- I am a site Person In Control (PIC), a fire warden, and first aid trained I promote a positive safety culture, and ensure all safety tasks are completed.
- I manage a delivery operation, and responsible for achieving quality, customer, safety, financial, and people KPI's
- Experience of managing people, in a busy operational environment
- I am responsible for a team of 40 people. I have managed up to 150 people.
- I manage a fleet of 25 vehicles, I have managed up to 60 vehicles
- I take ownership and accountability to deliver results across a balanced scorecard.
- Handling customer complaints, and promoting positive customer service.
- I have produced weekly resourcing plans and ensure the team work towards this.
- Experience of working with stakeholders, including trade unions, directors, planners, and external contractors
- Experienced in identifying trends, and striving for continuous improvement.
- Led delivery revision projects, to align the operation to the changing mail market trends.
Postman
Royal Mail
Staveley, Derbyshire
01.2006 - 08.2010
- Followed prescribed routes daily to ensure reliable service maintaining schedule consistency.
- Executed responsibilities in accordance with Royal Mail policies upholding standards and protocols.
- Worked collaboratively with fellow postmen to cover large geographical areas effectively.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Offered flexible hours to provide additional support in busy seasonal periods.
Floor Manager
McDonalds
Chesterfield, Derbyshire
11.2000 - 05.2005
- Addressed customer queries, improving overall satisfaction.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Managed either the kitchen or service operation and a the team of staff
- Trained new employees, elevating team performance levels.
Education
Higher National Diploma - Business Managment
Tapton House College
Chesterfield 09.2002 - 06.2004
A-Levels - Travel and tourism
Tupton Hall School
Chesterfield 09.1999 - 06.2002
GCSEs - 10 GCSE's including English, Maths and Science.
Tupton Hall School
Chesterfield 09.1994 - 07.1999
Skills
- Knowledge of Modern IT systems
- Flexible
- Leadership
- Communication skills
- Public speaking
- Strategic planning
- Calm under pressure
- Team building
Affiliations
- I enjoy playing in team sports, running, walking, and reading.
Timeline
Customer Operations Manager
Royal Mail
09.2010 - Current
Postman
Royal Mail
01.2006 - 08.2010
Higher National Diploma - Business Managment
Tapton House College
09.2002 - 06.2004
Floor Manager
McDonalds
11.2000 - 05.2005
A-Levels - Travel and tourism
Tupton Hall School
09.1999 - 06.2002
GCSEs - 10 GCSE's including English, Maths and Science.
Tupton Hall School
09.1994 - 07.1999
Similar Profiles
Deborah CationDeborah Cation
Postwoman/Customer Service Point ,Reception at Royal MailPostwoman/Customer Service Point ,Reception at Royal Mail
Alexander PennieAlexander Pennie
Delivery Person with Driving at Royal MailDelivery Person with Driving at Royal Mail
TEJU ISOLATEJU ISOLA
Portfolio Manager at Royal MailPortfolio Manager at Royal Mail