Stephen Acquah
Colchester
Summary
Experienced customer service professional with a strong track record of delivering high-quality service in fast-paced, customer-focused environments. Skilled in handling a wide range of customer interactions, including complex and sensitive cases, while maintaining professionalism and consistency.
Recognised for a reliable and supportive approach, contributing positively to team performance, supporting colleagues, and sharing ideas to improve processes. Demonstrates strong attention to detail, with confidence in using internal systems and maintaining accuracy across administrative tasks.
Currently working as a Customer Retention Advisor (Level 3) at GFM ClearComms.
Overview
13
13
years of professional experience
Work history
Customer Retention Advisor
GFM ClearComms
2023.03 - Current
- Consistently exceed expectations across key performance areas, including communication, teamwork, and adaptability
- Maintain strong quality performance, achieving QMA scores above required standards
- Handle complex and sensitive customer cases, resolving issues effectively and professionally
- Contribute to positive customer outcomes through effective complaint handling and problem resolution
- Provide ongoing support to colleagues and assist new starters within the team
- Contribute to a collaborative and supportive team environment
- Ensure accuracy in call logging and adherence to internal processes
- Adapt quickly to changes in systems, processes, and workload
Operations Support Role
Kayxtreme Technologies Ltd
2018.01 - 2023.09
- Supported system users with day-to-day service issues and ensured smooth operations
- Assisted with onboarding and guidance of new system users
- Worked with teams to resolve customer-related issues and improve processes
- Maintained clear and professional communication when handling requests
Client Support Role
Ozone Broadband
2013.04 - 2018.09
- Provided customer support and handled service-related queries
- Built strong relationships with clients through effective communication
- Assisted in resolving issues and maintaining customer satisfaction
Education
BSc. Physics & Computer Science -
University of Ghana
GhanaSkills
- Customer service and communication
- Complaint handling and resolution
- Problem-solving and decision-making
- Attention to detail
- Team collaboration and peer support
- Organisation and time management
- Ability to work under pressure
- Adaptability in a fast-paced environment
- Administrative accuracy and process adherence
- Confident use of internal systems
ADDITIONAL TRAINING
- Level 5 Diploma in Customer Service – Inspire London College
- Leadership & People Management Diploma – Training Express
- Essential Management Skills – Training Express
Timeline
Customer Retention Advisor
GFM ClearComms
2023.03 - Current
Operations Support Role
Kayxtreme Technologies Ltd
2018.01 - 2023.09
Client Support Role
Ozone Broadband
2013.04 - 2018.09
BSc. Physics & Computer Science -
University of Ghana