Dharani Choutupalli
Levenshulme
Summary
Experienced with customer relationship management, focusing on retention and satisfaction. Utilizes strategic thinking to identify and resolve issues, ensuring customer loyalty. Strong understanding of communication techniques and conflict resolution.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Retention Advisor
THE AA
05.2024 - 09.2024
- Developed and implemented customer retention strategies that resulted in a 15% decrease in customer churn
- Analyzed customer feedback and data to identify and address common issues, improving overall customer satisfaction by 60%
- Conducted regular follow-ups with customers to ensure their needs were met and identify opportunities for upselling
- Handled customer inquiries and complaints, resolving issues promptly to maintain high levels of customer satisfaction
Customer Service Agent
LEX AUTOLEASE(First Source)
08.2022 - 09.2023
- Making amendments to customers' current contracts
- Acting as a middleman between customers and brokers & Dealers
- Serving customers through phone calls and Emails
- Actively listened to customers to fully understand requests and address concerns
- Identifying customers who are in a financial crisis and handling queries with a more sensitive approach
Assistant Manager
Burger King
Manchester
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Senior Fraud Analyst
Synchrony International Limited
06.2018 - 10.2020
- Mitigate, prevent and detect various types of fraud on different levels of consumers' and business owners' credit card accounts
- Real-time transaction monitoring as a part of transactional fraud detection
- Maintained updated chart of accounts following correct procedures and including current, accurate details
- Produced monthly and year-end closing statements, financial documents, and invoices to the customers
- Reviewed transaction monitoring reports for suspicious activity
- Handled inbound and outbound calls to resolve transactional and non-transactional fraud queries
Cabin Crew
IndiGo Airline
11.2015 - 05.2018
- Welcomed passengers on board, assisted with seating arrangements, and helped with carry-on luggage to ensure a smooth boarding process
- Conducted pre-flight safety demonstrations, ensuring all passengers were aware of emergency procedures
- Effective in working within a team to ensure smooth airport operations
- Performed regular safety and security checks throughout the flight to ensure compliance with aviation regulations and company policies
- Trained in handling in-flight emergencies, including medical incidents, evacuations, and security threats
- Proficient in managing check-in, boarding, and baggage handling processes
Education
MSc - Business Management
University of Salford
03.2021 - 05.2022
Bachelor of Technology - Technology
Varadhareddy College of Engineering
06.2010 - 03.2013
Skills
Customer service background
Timeline
Assistant Manager
Burger King
12.2024 - Current
Customer Retention Advisor
THE AA
05.2024 - 09.2024
Customer Service Agent
LEX AUTOLEASE(First Source)
08.2022 - 09.2023
MSc - Business Management
University of Salford
03.2021 - 05.2022
Senior Fraud Analyst
Synchrony International Limited
06.2018 - 10.2020
Cabin Crew
IndiGo Airline
11.2015 - 05.2018
Bachelor of Technology - Technology
Varadhareddy College of Engineering
06.2010 - 03.2013
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