Summary
Overview
Work history
Education
Skills
Timeline
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Samuel Sheffield

Rugby,Warwickshire

Summary

Motivated and reliable individual with experience as a Customer Engagement Assistant and Magazine Delivery Assistant, developing strong communication, customer service, and organisational skills. A former school prefect, trusted with responsibility and setting a positive example, and an active men’s hockey player, demonstrating teamwork, resilience, and dedication. Confident, approachable, and eager to continue learning and contributing in a professional environment, with a strong focus on providing a positive experience for others.

Overview

3
3
years of professional experience

Work history

Customer Engagement Assistant

LB Foster
Nottingham
07.2025 - Current
  • Drafted and issued business letters and emails to key customers including Network Rail working for the inside sales department of a $500m US Engineering company operating in the Rail Sector in the UK.
  • Responses to the communications sent have resulted in new purchase orders and generated new revenue for this company
  • Compiled associated data to generate internal reports.
  • Tasks set by the company demanded high levels of organisation with attention to detail.
  • Maintained the company digital database, enhancing ease of access to information.
  • Answered phone calls from the clients promptly, providing excellent customer service.
  • Managed time effectively to meet deadlines.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Completed assigned work within deadlines and to company standards.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Demonstrated open communication and collaborated with various teams.
  • Collected customer information for new orders, verified details and obtained missing data to meet project requirements.

Magazine Distributor

Fresh Home and Living
Rugby, Warwickshire
09.2022 - Current
  • Delivered magazines to households, maintaining positive interactions with customers and providing a reliable, friendly service .
  • Planned delivery schedules to meet customer needs efficiently.
  • Completed deliveries within set timelines by planning routes intelligently.

Education

A-Levels - Maths, Chemistry, Economics, EPQ

Lawrence Sheriff Grammar School
Rugby, Warwickshire
09.2025 -

GCSEs -

Lawrence Sheriff Grammar School
Rugby

Skills

  • Hard-Working
  • Communication skills
  • Teamwork skills
  • Attention to detail
  • Reliable
  • Diligent
  • Task coordination skills
  • Spreadsheet creation skills
  • Customer service skills
  • Schedule management
  • Data entry
  • Strong problem solver
  • Customer service communication
  • Online customer service experience

Timeline

A-Levels - Maths, Chemistry, Economics, EPQ

Lawrence Sheriff Grammar School
09.2025 -

Customer Engagement Assistant

LB Foster
07.2025 - Current

Magazine Distributor

Fresh Home and Living
09.2022 - Current

GCSEs -

Lawrence Sheriff Grammar School

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Samuel Sheffield