Stephanie Youssef
Summary
Motivated and reliable Trainee Dental Nurse with hands-on clinical experience supporting a wide range of dental procedures. Fully trained in reception duties and confident providing front-desk cover when required, including patient bookings, enquiries, and administrative tasks.
Previously worked in restaurants , developing strong leadership, time-management, and customer service skills in a fast-paced environment. Highly organised, patient-focused, and adaptable, with excellent communication skills and the ability to perform under pressure.
Already enrolled to commence BSc Airline and Airport Management at the University of West London in September 2026 and scheduled to sit the NEBDN National Diploma in Dental Nursing examination in November 2026 .
Overview
6
6
years of professional experience
Work history
Dental nurse / Reception
Church street dental practice
Edmonton, Haringey
2024.04 - Current
- Administered first aid during emergencies, ensuring immediate medical attention for patients.
- Comforted anxious patients, leading to positive clinic experiences.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Maintained accurate patient records, ensuring meticulous documentation.
- Assist dentists during treatments ensuring patient reassurance and comfort .
- Prepare instruments, materials and treatment rooms according to hygiene standards .
- Perform sterilisation and decontamination procedures .
- Support reception duties including scheduling, enquiries and documentation .
- Completed Basic Life Support training and apply it in daily practice.
- Covered reception duties when required following completion of reception training .
- Managed patient bookings , telephone enquiries , payments and front-desk administration as needed .
Manager
Caffe Concerto LTD ( Multiple Branches )
Knightsbridge, City of Westminster
2019.10 - 2024.04
- Ensured compliance to health and safety regulations for safe dining environment.
- Streamlined communication channels to optimise internal information flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Delivered high-quality products, significantly increasing customer satisfaction.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Facilitated staff training, resulting in improved customer service standards.
- Increased table turnover rate with efficient floor management.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Boosted department efficiency by refining operational processes.
- Liaised with suppliers to ensure timely deliveries.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Fostered a positive work environment with regular team-building activities.
- Cultivated strong relationships with clients to secure repeat business.
- Enforced safety regulations to reduce workplace accidents.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Branches worked at : Regent street , Brompton Road , Kensington High street , Westfield Stratford .
Education
National Diploma in Dental nursing - Dental Nursing
North London Dental Centre
New Southgate, Enfield /2024 -
Bachelor of Science - Airline and Aviation Management
University of West London
London, England 09/2026 -
Lebanese Baccalaureate - Humanities & Sciences
Lebanese Ministry of Education
Beirut , LebanonSkills
- Sterilisation techniques expertise
- Resilience in high-pressure situations
- Communication efficacy
- Restorative procedures support
- Knowledge of regulatory standards
- NHS protocol familiarity
- Dental procedure support
- Workplace hygiene maintenance
- Dental instrument knowledge
- Patient safety awareness
- Oral hygiene instruction
- Calming presence
- Stress management capacity
- Communicating with anxious patients
- Dental health education
- Chairside assistance
- Productive teamwork
- Patient care
- Infection prevention and control
- Leadership proficiency
- Retail operations understanding
- Time management mastery
- Communication excellence
- Customer relationship building
- Staff scheduling
- Staff management
- Customer Service
Languages
English
Fluent
Arabic
Fluent
French
Fluent
Affiliations
- Gym Training
- Travel and Exploring new cultures
- Customer Service Roles and people interaction
References
References available upon request.