Stephanie Okafor
Swanscombe
Summary
Customer-focused retail professional with four years of experience in high-energy service environments. Proven ability to build strong customer relationships and drive sales through effective communication. Maintains high standards on the shop floor while demonstrating adaptability and reliability. Passionate about fashion, beauty and streetwear, committed to creating exceptional customer experiences.
Overview
4
4
years of professional experience
Work history
Sales assistant (temporary contract)
John Lewis
Bluewater
2025.07 - 2026.02
- Delivered exceptional customer service by proactively addressing concerns and providing solutions.
- Executed day-to-day duties with precision and efficiency to meet performance targets.
- Demonstrated enthusiasm while managing high-pressure situations during peak hours.
- Trained new staff members, contributing to a supportive team environment.
- Built strong relationships with regular customers to encourage repeat business.
- Assisted customers in product selection, ensuring optimal satisfaction.
- Monitored consumer behaviour trends to inform sales strategies.
- Learned about new products rapidly, enabling informed guidance for customers.
- Designed visually pleasing in-store and window displays to increase footfall.
Bartender
ARC recruitment
Margate, Kent
2025.07 - 2025.09
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Verified customer age using official government identifications prior to serving alcohol.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Sales Assistant (temporary contract)
MANGO
Bluewater, UK
2024.12 - 2025.02
- Delivered personalised style advice and trend-focused product recommendations, contributing to elevated customer satisfaction and repeat business.
- Maintained premium visual merchandising standards in accordance with brand guidelines, enhancing store appeal and customer experience.
- Supported stockroom operations, processed incoming deliveries, and ensured timely product replenishment on the shop floor.
- Operated tills efficiently during high-volume trading hours, ensuring accurate cash handling and quick processing of card and cash transactions.
- Provided a seamless checkout experience while promoting seasonal offers and upselling accessories.
Sales Assistant
JD Sports
, UK
2023.01 - 2024.09
- Provided tailored customer support to a diverse clientele, ensuring product suitability and enhancing brand loyalty through attentive service.
- Surpassed individual KPIs through strategic upselling, expert product knowledge, and persuasive sales techniques.
- Took ownership of store presentation and inventory management, including restocking, visual displays, and regular audits.
- Collaborated effectively with colleagues to manage demand during high-traffic periods, maintaining performance and service consistency.
- Handled till transactions with precision, including returns, exchanges, and loyalty redemptions.
- Balanced tills at the end of shifts and ensured all procedures were followed for cash reconciliation.
Crew Member
McDonald's
, UK
2022.10 - 2022.12
- Adapted to multiple front-of-house and kitchen roles, demonstrating flexibility and fast learning in a high-pressure setting.
- Drove upsell performance by suggesting add-ons and limited-time promotions, directly impacting store revenue.
- Delivered exceptional customer interactions and resolved complaints promptly, supporting brand reputation.
- Maintained hygiene, food safety, and speed standards in accordance with corporate procedures.
- Managed front counter till operations during busy service times with speed and accuracy.
- Processed payments, issued correct change, and promoted combo deals to increase sales.
Healthcare Assistant (work experience)
AZ Caring Assistant
, UK
2022.08 - 2022.09
- Provided exceptional, person-centred care to residents, prioritising dignity, comfort, and emotional well-being.
- Facilitated multidisciplinary communication with healthcare professionals and families to formulate effective care plans.
- Sustained detailed and precise care logs, ensuring adherence to confidentiality standards and regulatory compliance.
- Demonstrated empathy and patience in daily interactions, fostering trusting relationships with vulnerable individuals.
Education
A Levels - Grades: BBC
the ebbsfleet academy
GCSEs - Grades: 9-6
the john lewis academy
Bachelor of Business Administration - Marketing and data analytics
University of Westminster
London09.2025
Skills
- Customer Relationship Building
- Sales Conversion & Upselling
- Conflict Resolution
- Verbal and Written Communication
- Retail Stock & Inventory Control
- Team Collaboration and Leadership
- Till and cash handling
- Cleanliness standards
- Health and safety procedures
- Visual Merchandising
- Product knowledge
- Retail KPI tracking
- Social media marketing
- Strategic selling techniques
- Brand Promotion
- Customer Service
Personal Information
References
Available upon request
Timeline
Sales assistant (temporary contract)
John Lewis
2025.07 - 2026.02
Bartender
ARC recruitment
2025.07 - 2025.09
Sales Assistant (temporary contract)
MANGO
2024.12 - 2025.02
Sales Assistant
JD Sports
2023.01 - 2024.09
Crew Member
McDonald's
2022.10 - 2022.12
Healthcare Assistant (work experience)
AZ Caring Assistant
2022.08 - 2022.09
A Levels - Grades: BBC
the ebbsfleet academy
GCSEs - Grades: 9-6
the john lewis academy
Bachelor of Business Administration - Marketing and data analytics
University of Westminster