Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Gulam Halim

Cardiff,Splott

Summary

Attentive and empathetic customer service
specialist with 2+ years of experience in retail and
customer service. Excellent written, verbal
communication and conflict management skills.
Strong problem solver and a track record of
delivering results with my teams.
I have strong IT skills and have used applications
such as Microsoft Office, Excel and Power Point. I’m
excited to embark on a new journey in search of a
job that aligns with my passion and allows me to
grow both personally and professionally.
I’ve recently worked as a Sales Assistant at Menkind
on a temporary contract which has now ended. I’m
currently available and actively looking for a new
role where I can apply my skills and continue
developing professionally.

Overview

2
2
years of professional experience

Work history

Sales assistant Temporary Contract

Menkind
Cardiff, St Davids
09.2024 - 01.2025
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Operated cash registers with accuracy and processed cash and card transactions
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.


Customer assistant

Shaz' Takeaway
Pontypridd, Rhondda Cynon Taf
09.2022 - 10.2023
  • Ensure customer satisfaction through promoting
    excellent service; respond to customer complaints
    tactfully and professionally.
  • Worked closely with kitchen staff to ensure smooth
    communication and timely service.
  • Handled all orders via online, over the phone and face to face.
  • Assisted customers with decisions and offered
    recommendations.
  • Followed hygiene and safety standards policy.
  • Oversee health code compliance and sanitation standards.
  • Maintain quality control for all food served.

Education

NVQ Level 3 - Multi Media Design

Cardiff and Vale College (Coleg Caerdydd a’r Fro)
Cardiff, CRF
09.2022 -

GCSEs -

Willows High School
Cardiff, CRF
09.2016 - 07.2021

Skills

  • Improving customer experience
  • Problem solving
  • Decision making
  • Interpersonal skills
  • Time management
  • Complaint resolution
  • Organisational skills
  • Cross selling / up selling
  • Attention to detail

Languages

Welsh
Advanced
Bengali
Fluent

Timeline

Sales assistant Temporary Contract

Menkind
09.2024 - 01.2025

Customer assistant

Shaz' Takeaway
09.2022 - 10.2023

NVQ Level 3 - Multi Media Design

Cardiff and Vale College (Coleg Caerdydd a’r Fro)
09.2022 -

GCSEs -

Willows High School
09.2016 - 07.2021
Gulam Halim