Stephanie-Louise Fisher
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
11
11
years of professional experience
Work history
Waitress
Angels Hotel
2013.01 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Receptionist
Sol Gudalope Hotel
, Mallorca
2021.04 - 2022.10
- Issued visitor and contractor passes and recorded visits on security system.
- Assisted with set up of ID card and access permissions following site security practices.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained reception area stock of important forms and brochures.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
Waitress
Pirates Beach Bar& Grill
, Mallorca
2015.05 - 2015.10
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers, presented menus and shared information about available special items.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Attended to customer's needs proactively for first-class waiting service.
Education
Secondary Education -
St Aidans High School
2007.08 - 12 2012
Skills
- Food hygiene
- Effective customer upselling
- Food hygiene regulations
- Opening and closing procedures
- Customer service
- Customer and client relations
- Clean and neat
- Telephone skills
- Flexible
Custom
Excellent references; character references are available upon request.
Languages
Spanish
Upper intermediate
Timeline
Receptionist
Sol Gudalope Hotel
2021.04 - 2022.10
Waitress
Pirates Beach Bar& Grill
2015.05 - 2015.10
Waitress
Angels Hotel
2013.01 - Current
Secondary Education -
St Aidans High School
2007.08 - 12 2012