Stephanie Green
Liverpool
Summary
Recent business graduate with a strong foundation in customer service and a proven track record of exceeding expectations. Highly motivated with a positive attitude and a willingness to go above and beyond to ensure satisfaction. Eager to use learnt skills in a dynamic work environment and contribute to organisational success.
Overview
9
9
years of professional experience
Work History
Retail Assistant
Marks and Spencer
2021.11 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Assistant
Clinton Cards
2018.11 - 2019.09
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Weighbridge Administrator
Olleco
2018.01 - 2018.08
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
Retail Assistant
Marks and Spencer
2016.11 - 2018.01
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
Next
2015.11 - 2016.02
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Business And Administration
University of Central Lancashire
Preston, United Kingdom2024-06
Foundation Degree - Business And Administration
University of Central Lancashire
Preston, United Kingdom2023-06
No Degree -
City of Liverpool College
Liverpool, United Kingdom2014-06
No Degree - GCSE's
Holy Family High School
Liverpool, United Kingdom2012-06
Skills
- Customer service
- Office administration
- Computer skills
- Data entry
- Microsoft Word
- Critical thinking
- Well organized
- Attention to detail
- Decision-making
- Goal setting
Hobbies
Reading
Timeline
Retail Assistant
Marks and Spencer
2021.11 - Current
Sales Assistant
Clinton Cards
2018.11 - 2019.09
Weighbridge Administrator
Olleco
2018.01 - 2018.08
Retail Assistant
Marks and Spencer
2016.11 - 2018.01
Retail Assistant
Next
2015.11 - 2016.02
Bachelor of Arts - Business And Administration
University of Central Lancashire
Foundation Degree - Business And Administration
University of Central Lancashire
No Degree -
City of Liverpool College
No Degree - GCSE's
Holy Family High School