Stephanie Billinge
Summary
Experienced professional with focus on enhancing customer satisfaction and streamlining administrative processes. Deliver timely resolutions and improve client relations through strong communication and problem-solving skills. Excel in managing multiple tasks and maintaining calm under pressure.
Overview
24
24
years of professional experience
Work history
Customer Advisor
SRL Traffic Systems
Winsford
11.2025 - Current
- Act as the first point of contact for customer enquiries (phone, email, online systems)
- Build strong relationships with customers, ensuring a high level of satisfaction.
- Team leader of the North Region of the business. Supporting 6 depots, Chairing weekly meetings to update on Customer/Staff issues, stock availability and issues with hires.
- To handle any escalations for my Region.
- Process customer orders and bookings accurately
Schedule equipment delivery, installation, and collection
Liaise with field teams and depots to ensure timely service delivery
Maintain accurate records of customer interactions and bookings
Update internal systems with job details and status changes
Prepare basic reports or updates for management
Safeguarding and Welfare Officer
Winsford academy
Winsford
09.2024 - 10.2025
- Enhanced knowledge base in welfare services through participation in professional development training sessions.
- Managed sensitive information to maintain confidentiality and foster client trust.
- Conducted regular home visits to ensure safe living conditions that foster well-being and comfort for vulnerable clients.
- Receive and document safeguarding concerns effectively. Make referrals to external agencies, such as social services and police, when required. Maintain accurate and confidential safeguarding records diligently. Monitor safeguarding cases and ensure follow-up actions are taken timely. Provide emotional and practical support to individuals in need. Promote wellbeing, mental health, and personal development actively. Identify early signs of risk or vulnerability promptly. Collaborate with staff, families, and external professionals to support individuals comprehensively.
Customer Services Administrator
Tilsun Leasing Limited
Middlewich
03.2020 - 09.2024
- Ensure correctness of finance documentation to facilitate seamless delivery arrangement.
- Facilitate customer communication to ensure arrangements for convenient delivery dates that enhance service experience.
- Managed customer interactions focused on resolving complaints related to vehicle delays and cancellations. Oversaw the resolution of vehicle damage issues prior to delivery, ensuring customer satisfaction. Facilitated effective communication between customers and service teams to address concerns promptly.
- Recorded customer interactions to facilitate improved service delivery and build stronger client relationships.
- Ensured stock spreadsheets, CRM, and reports remain current to facilitate effective decision-making.
- Managed team emails to facilitate prompt responses within SLA, thereby enhancing communication efficiency and collaboration.
- Handled high-volume telephone calls to enhance customer satisfaction through timely resolution of queries.
- Administer refunds to enhance customer satisfaction and retention.
- Maintain up-to-date knowledge on compliance and training to foster a culture of continuous improvement.
De-fleet Administrator/ Fleet Maintenance control
Kindertons Accident Management
Winsford
02.2019 - 03.2020
- Ensure all cars are de-fleeted and removed from the fleet to maintain operational efficiency.
- Engaged with depot staff and drivers daily to provide updates on vehicles requiring garage repairs or maintenance. Facilitated communication by sending over necessary worksheets for vehicle servicing. Supported operational efficiency through daily coordination with team members regarding vehicle status.
- Coordinated with local dealerships and preferred garages for tyre maintenance and repairs during lease periods. Assisted clients in managing vehicle damage to ensure prompt servicing. Facilitated minimal vehicle downtime through effective communication with service providers.
- Coordinated collection of vehicles upon completion of work to ensure timely availability for drivers.
- Assisted in reviewing damage reports and invoices. Supported minimisation of charges and adherence to budget constraints. Facilitated negotiations regarding costs when needed.
- Maintained comprehensive fleet records to ensure accuracy and compliance with regulations.
- Managed team department inbox to ensure timely responses within service level agreements.
Packer
Shirt Monkey
Winsford
09.2018 - 02.2019
- Packing printed T Shirts
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Picking stock from warehouse locations
- Scanned and sorted packages for delivery.
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
Customer Operations
The Hut Group
10.2017 - 03.2018
- Assisted customer operations team in delivering high-quality support. Provided essential aid to customer service team for efficient operations. Collaborated with team members to enhance customer satisfaction levels.
- Facilitated investigation into stock raising issues to enhance quality and gather customer feedback.
- Facilitated customer inquiries regarding discounts and voucher codes to enhance customer engagement.
- Collaborated with team members to drive achievement of collective targets and personal KPIs.
- Addressed customer service enquiries with precision and ownership to ensure swift resolution.
Sales Support
Schoeller Allibert Limited
Winsford
06.2014 - 06.2017
- Managing a customer portfolio once an order has been received from the Account Manager.
- Processing orders, working with accuracy and attention to detail in line with SLA'S
- Updating customers and Account Managers on order status through daily communication via email.
- Liaising with internal departments to query stock levels, raising any issues from customers regarding quality of stock delivered.
- Active participant in daily local team meetings. Updating KPIS and highlighting any issues or potential problems.
- Worked collaboratively with team members to meet deadlines and KPIs
- Responding to emails from customers, colleagues and suppliers
- Liasing with hauliers to query delivery costs and arranging transport.
Administrator
HC One, Overdene House
02.2009 - 06.2014
- Facilitated positive communication with patients, relatives, and professionals to enhance their experience within the office setting.
- Supported home manager in executing HR responsibilities to enhance team operations. Facilitated documentation of meeting minutes, ensuring accurate records for staff, relatives, and patients. Contributed to safeguarding discussions and assisted in managing staff disciplinary actions and recruitment interviews.
- Managed daily office operations by organising correspondence, answering phone calls, and responding to emails to maintain seamless communication.
- Managed creation of resident and staff files, ensuring accuracy and compliance with GDPR. Oversaw archiving processes to maintain data integrity and privacy standards. Implemented systems for regular updates of resident and staff files.
- Process payroll weekly and monthly to uphold financial integrity and support employee satisfaction.
- Assist with payroll and rota queries to facilitate effective staff management and operational efficiency.
- Facilitated procurement of essential housekeeping kitchen and nursing supplies to maintain a safe and hygienic environment.
- Performed weekly bank reconciliations to maintain accurate financial records and support effective financial management.
- Manage petty cash and residents' personal allowances to ensure seamless operations and financial integrity.
- Maintained confidentiality and compliance with GDPR and company policies to uphold organisational integrity.
- Foster positive interactions with clients, professionals, and colleagues to maintain harmony while professionally resolving conflicts in complex scenarios.
- Maintained up-to-date health and safety protocols and fire records to promote a safe working environment.
- Deliver supportive solutions to address challenges and foster a positive work environment.
- Employ business CRM system to facilitate effective communication and relationship building with clients.
Broker Team Support Administrator
Tilsun Vehicle Contracts
11.2007 - 11.2008
- Facilitate communication for brokers with inquiries, new orders, and complaints.
- Facilitated comprehensive vehicle proposals across diverse finance systems.
- Pursued timely finance decisions from finance companies to ensure smooth operations.
- Processed orders within CRM system to ensure timely receipt by dealers.
- Updated daily stock reports using Excel to ensure accurate inventory management.
- Completed finance documents with precision to ensure accuracy in financial reporting.
- Assisted with telephone inquiries. Facilitated communication via email and letters. Supported team members in correspondence tasks.
- Process quote requests with precision to ensure accuracy and adherence to service level agreements.
- Cultivated strong client relationships and facilitated assistance as required.
- Managed client portfolio to maximise customer satisfaction and retention.
Account Servicing Specialist
Barclays, Gabrook Park Account Servicing
02.2007 - 11.2007
- Oversaw banking tasks for business customers and solicitors to ensure efficient service delivery.
- Reviewed colleagues' work for accuracy to ensure high-quality outcomes.
- Managed credit and debit processing for multiple accounts.
- Updated names and addresses on accounts to ensure accurate customer information management.
- Executed cheque signature verification for efficient clearing processes.
- Facilitated seamless international transfers by coordinating with banks and compliance teams.
- Initiated processes for stopping cheques to prevent unauthorised transactions.
- Executed general administration duties to ensure efficient office operations.
- Ensured timely completion of all tasks within service level agreements.
Administrator, Customer Service
Tilsun Vehicle Contracts
10.2003 - 11.2007
- Coordinated administrative tasks and delivered customer service support, ensuring seamless operations for a team of 10 salesmen.
- Managed multiple deadlines effectively, ensuring robust partnerships with customers and suppliers through consistent communication.
- Maintained high standards of task completion by employing time management and organisational skills, ensuring consistent team support.
- Delivered projects ahead of schedule by coordinating cross-functional collaboration. Achieved high-quality outcomes through effective management of project timelines. Enhanced team performance by streamlining workflows and communication channels.
- Utilised financial software to enter and manage vehicle proposals across various financial systems, ensuring compliance with organisational standards.
- Engaged with finance companies to expedite decision-making processes regarding funding applications.
- Coordinated order management tasks, including status updates and customer inquiries, using CRM software to streamline operations.
- Reviewed and finalised finance documents, ensuring accuracy and compliance before sending to customers.
- Enhanced customer satisfaction by effectively answering telephones and resolving inquiries. Improved communication processes through diligent correspondence via email and letters. Achieved timely responses to client needs, fostering positive interactions and loyalty.
- Documented daily report detailing key activities, challenges faced, and resolutions implemented.
- Delivered exceptional customer experiences, resulting in increased loyalty and repeat business. Enhanced sales outcomes by effectively resolving customer complaints. Optimised order processing efficiency, contributing to overall sales growth.
- Manage a comprehensive portfolio of vehicle listings, ensuring optimal client satisfaction through tailored brokerage services.
Customer Services Advisor
Holiday Break
Hartford
01.2003 - 10.2003
- Facilitated exceptional customer service for clients seeking camping holiday bookings.
- Advised customers on tailored travel solutions to enhance their experiences.
- Managed incoming calls and emails to ensure efficient communication and timely responses.
- Processed card payments efficiently to enhance transaction accuracy and customer satisfaction.
- Processed amendments to bookings ensuring seamless transitions and customer satisfaction.
- Administer general office operations to enhance workflow efficiency.
Administration
Various Agencies
05.2002 - 10.2003
- Data Entry
- Reception work
- Varied administration roles
Education
NVQ LEVEL 3 - Business Administration
Woodford Lodge High School
London, ENGGCSEs - Maths, English, English literature, Science, French, Business Studies, Drama, Economics, Food Technology, Account Management, Customer Service Administration, Purchasing, Payroll
Woodford Lodge High School
WinsfordSkills
- Task management
- Portfolio administration
- Proficient in PC and CRM Advanced Excel skills Word document management Outlook organization
- Verbal and written communication Presentation delivery Active listening Client relations
- Quick learner
- Interpersonal skills
- Precision in work
- Goal achievement
- Dedicated team member
Timeline
Customer Advisor
SRL Traffic Systems
11.2025 - Current
Safeguarding and Welfare Officer
Winsford academy
09.2024 - 10.2025
Customer Services Administrator
Tilsun Leasing Limited
03.2020 - 09.2024
De-fleet Administrator/ Fleet Maintenance control
Kindertons Accident Management
02.2019 - 03.2020
Packer
Shirt Monkey
09.2018 - 02.2019
Customer Operations
The Hut Group
10.2017 - 03.2018
Sales Support
Schoeller Allibert Limited
06.2014 - 06.2017
Administrator
HC One, Overdene House
02.2009 - 06.2014
Broker Team Support Administrator
Tilsun Vehicle Contracts
11.2007 - 11.2008
Account Servicing Specialist
Barclays, Gabrook Park Account Servicing
02.2007 - 11.2007
Administrator, Customer Service
Tilsun Vehicle Contracts
10.2003 - 11.2007
Customer Services Advisor
Holiday Break
01.2003 - 10.2003
Administration
Various Agencies
05.2002 - 10.2003
NVQ LEVEL 3 - Business Administration
Woodford Lodge High School
GCSEs - Maths, English, English literature, Science, French, Business Studies, Drama, Economics, Food Technology, Account Management, Customer Service Administration, Purchasing, Payroll
Woodford Lodge High School