Megan Hulme

In my current role as a Customer Advisor, I am trained in both the Billing and Proactive Metering departments, allowing me to provide informed support across a range of customer needs. My responsibilities require strong time management skills, as I independently manage my workload while handling complex queries. I regularly apply problem-solving skills to deliver efficient, accurate solutions and ensure a high standard of customer service. As reflected in my ability to:

• Manage a high volume of customer interactions, delivering exceptional service whilst handling diverse queries.
• Prioritise and complete administrative tasks whilst adhering to to Service Level Agreements.
• Coordinate and schedule meter appointments using internal booking systems.
• Adapt quickly to fast-paced and ever-changing environments.
• Swiftly acquire new skills and knowledge to deliver effective results.

As a Team Leader at the CO-OP, I was responsible for overseeing daily operations and leading by example to ensure that employees consistently upheld the brand’s values. I focused on fostering positive customer relationships to encourage repeat business. During my shifts, I took initiative by prioritising and completing tasks without direction. I often contributed to the team's success by;

• Maintaining a key attention to detail to avoid errors.
• Ensuring all daily legal tasks are promptly finalised.
• Communicating with management regularly to discuss productivity and any developing issues.
• Prioritising tasks according to urgency and importance, optimising workload allocation among team members.

I lead a team of 30+ colleagues to meet hourly deadlines in a demanding and fast-paced retail environment. I had a pivotal role in fulfilling the implementation of a customer-first training designed to prioritise customer satisfaction. I consistently contributed to the team's success by;

• Delegating tasks to staff to meet daily service requirements.
• Scheduling staff rotas to meet business demands within budget.
• Undertaking training on a one to one basis to build team knowledge and abilities.
• Forwarding daily reports to management outlining progress and results.
• Displaying a can-do attitude and encouraged the team to boost morale and adopt a positive work environment.