Stella Tzelilai
London,United Kingdom
Summary
Motivated hospitality professional with six years of experience in customer service, specialising in the Hospitality, Travel, and Tourism sectors. Adept at managing customer interactions across multiple channels, resolving issues efficiently, and driving sales through personalised recommendations. Proven track record of excelling under pressure and enhancing team performance as a Cabin Crew and as supervisor in the past . Committed to delivering exceptional customer experiences and fostering customer loyalty.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Cabin Crew
easyJet
London Gatwick, United Kingdom
05.2025 - Current
- Created a welcoming atmosphere through friendly interactions with passengers.
- Ensured passenger safety and comfort on domestic and international flights.
- Delivered high-quality in-flight service, including meals, beverages, and duty-free sales.
- Assisted with passenger with special needs and with boarding, luggage stowage, and seating arrangements for smooth flight operations.
Barista/Waitress (Part-Time)
Boulangerie Jade
London
08.2023 - 08.2025
- Prepare and serve beverages efficiently while maintaining excellent customer service.
- Manage cash transactions, ensuring accuracy and compliance with policies.
Sales Assistant/Supervisor
OddonosGelateri
London
04.2021 - 08.2023
- Supervised and mentored a team of 10+ staff, improving customer service standards and increasing sales by 15%.
- Handled inventory management and resolved customer complaints promptly.
- Trained new employees in service excellence and operational procedures.
Sales Assistant
Levantino Gift Shop
Zakynthos
06.2018 - 08.2020
- Delivered tailored recommendations to customers, driving upselling opportunities.
- Managed daily sales records and ensured accurate cash handling.
Education
Level 2 and Level 3 Travel and Tourism Management - Travel and Tourism Management
City of Westminster College
London 09.2021 - 06.2024
High School Diploma - undefined
Zakynthos High School
Skills
- Exceptional communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Effective team player and leader
- Proficient in time management and multitasking
- Reliable and highly responsible
- Customer service expertise
- Cash handling and till management
- Sales techniques and strategies
Languages
English
Proficient (C2)
Greek
Native
Albanian
Native
References
References available upon request.
Timeline
Cabin Crew
easyJet
05.2025 - Current
Barista/Waitress (Part-Time)
Boulangerie Jade
08.2023 - 08.2025
Level 2 and Level 3 Travel and Tourism Management - Travel and Tourism Management
City of Westminster College
09.2021 - 06.2024
Sales Assistant/Supervisor
OddonosGelateri
04.2021 - 08.2023
Sales Assistant
Levantino Gift Shop
06.2018 - 08.2020
High School Diploma - undefined
Zakynthos High School
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