Taha BELHACHMI

Being a cabin crew makes me communicate easily with people from around the world and adapt to different situations no matter what the challenges are.

• Demonstrated in-flight safety regulations presentation to passengers.
• Offered personalised assistance to pregnant, elderly and passengers with disabilities.
• Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
• Maintained tidy area to support cleanliness and quality standards.
• Greeted passengers upon boarding and exiting aircraft.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Responded to passenger and mechanical emergencies in the appropriate manner.
• Reassured passengers during turbulent flights and during unavoidable delays.

• Planned and delivered UK curriculum for English to students.
• Helped students to develop skills in creative composition to inspire a greater appreciation for British literature.
• Applied various classroom management techniques, to maintain discipline whilst developing confidence, language and behaviour.
• Prepared comprehensive feedback and revision plans for students.
• Recommended effective additional learning resources, aiding continued student confidence and abilities.
• Provided additional support to struggling students, promoting improved academic confidence.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.