Amy Berrisford
Summary
A determined, experienced and confident professional. I am a self-motivated leader with a proven history of delivering results. I'm exceptionally organised and remain focused, calm and take ownership of resolving challenging situations. Professional and determined, I excel under pressure and achieve results. Driven by new challenges and ambition, I'm flexible, adaptable and ideally placed to draw on my experience as I further my aviation career. My strength of character and proven record of high-performance throughout a career in aviation has provided me with a multitude of transferable skills and an aptitude to succeed.
Overview
22
22
years of professional experience
Work history
Cabin Crew
British Airways
London Heathrow
10.2024 - 01.2026
- Maintain composure under pressure while handling multiple responsibilities on long and short haul flights
- Participate actively in pre-flight briefings for better preparedness.
- Kept abreast of changes in safety regulations through continuous training
- Coordinate effectively with ground teams during boarding and disembarking processes, ensuring minimal delays
- Collaborate effectively with other crew members to provide seamles teamwork, improving overall flight experience.
Cabin Crew
Virgin Atlantic Airways
London
05.2007 - 09.2024
- Delivering award-winning customer service within a fast paced, and time pressured environment
- Frequently designated to take on the Cabin Service Supervisor role, responsible for the services and the management of 10 crew
- Embracing a diverse working team environment
- Controlling the safety and security of the cabin and upholding company procedures
- Executing good judgement and managing services accurately
- Effectively managing workload
- Displaying effective communication and initiative
- Utilising effective time management, quick thinking and organisational skills
- Displaying a proactive and creative approach to problem solving
- Accurately updating flight documentation and managing flight safety legalities
Sales Manager
Charters Estate Agents
Farnham
09.2020 - 08.2022
- Mentored and trained staff
- Monitored business and process metrics
- Demonstrated the value of organisation and prioritising tasks for effective time management
- Maintained relationships with legal teams and clients
- For reference enquiries: Email: careers@chartersestateagents.co.uk Phone: 0044 02382 358580
Cabin Crew
EasyJet Ltd
01.2006 - 05.2007
- Interacted positively with the customers, responding appropriately to their needs
- Displayed excellent problem-solving skills for customer satisfaction
Admin Assistant
Plymouth School of Flying
Plymouth, Devon
01.2004 - 01.2005
- Updated aircraft tech logs daily.
- Acquired weather reports from ATC tower before flying commenced
- Managed client accounts
- Maintained office files in both electronic and hard copies
Education
BA (Hons) - English Language and Literature
The Open University, UK
A-Levels - English Media, German, Drama and Theatre Studies, General Studies
GCSEs - English, Media Studies, German, French, Science Dual Award, Drama, Maths, Food and Nutrition
Hele's School Plymouth
Skills
- Initiative and leadership
- Exceptional customer service
- Communication and interpersonal skills
- Composure and self-control
- Adaptability and flexibility
- Active listening and problem solving
- Equality and diversity awareness
- Compassion and emotional intelligence
- Stress tolerance and calm under pressure
- Enhanced organisation and effective teamwork
- Security and safety compliance
Affiliations
- Member of Lasham Gliding Society/Glider Pilot: Pre solo in K13 and K21 Gliders - winch launching and aero-tows
- RAF (CCF) Air Cadet / Combined Cadet Force (Flight SGT) - Solo in 10 hours in Grob 109 Motor-glider.
- Piano (grade 4 standard)
- Snowboarding and winter sports
- 2020 - 2021 - Project Wingman Volunteer
References
References available upon request.
Timeline
Cabin Crew
British Airways
10.2024 - 01.2026
Sales Manager
Charters Estate Agents
09.2020 - 08.2022
Cabin Crew
Virgin Atlantic Airways
05.2007 - 09.2024
Cabin Crew
EasyJet Ltd
01.2006 - 05.2007
Admin Assistant
Plymouth School of Flying
01.2004 - 01.2005
A-Levels - English Media, German, Drama and Theatre Studies, General Studies
BA (Hons) - English Language and Literature
The Open University, UK
GCSEs - English, Media Studies, German, French, Science Dual Award, Drama, Maths, Food and Nutrition
Hele's School Plymouth