STELLA EKE

Working in NHS Trust which specialise in Mental Health Hospital as Agency Staff;

• Observing patients for behavioural changes.
• Supervising and monitoring patients within the facility to ensure their safety.
• Documenting and maintaining patient health records.
• Maintained confidentiality and compliance standards for optimised patient care.
• Monitored patients' conditions closely and escalated concerns to senior staff.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Safely escorted patients to and from medical appointments and hospital visits.
• Safely and securely transported patients using hoists and wheelchairs.
• Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.

• Optimised patient satisfaction through compassionate, considered care and communication.
• Assisted in all aspects of personal care.
• Worked professionally with nursing teams and hospital departments to maintain continuity of care.
• Completed documentation of care and patient activities for up-to-date client records.

• Prepared comprehensive travel itineraries using accessible formats for customers.
• Informed clients about cancellation policy and associated penalties.
• Used destination knowledge to enhance customer trips with local recommendations.
• Confirmed payment of deposits from clients before commencing with bookings.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Recommended hotel packages and initiatives to customers for increased business profits.