Stefania-Beatrice Marian
59A Albemarle Road
Summary
Driven individual with expertise in team leadership and customer service, along with strong organisational and communication skills. Proven ability to manage operations smoothly while enhancing guest satisfaction. Committed to fostering productive work environment and elevating restaurant standards.
Overview
9
9
years of professional experience
Work history
Restaurant Manager
Soho House
London , United Kingdom
2022.11 - Current
- Ensured compliance to health and safety regulations for safe dining environment.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Trained new team members, enhanced service quality.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Streamlined staff rotas to optimise efficiency.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Recruited and trained high-performing team members to deliver faultless customer care.
Floor manager
SOHO HOUSE
London , United Kingdom
2021.07 - 2022.11
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Addressed customer queries, improving overall satisfaction.
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Trained new employees, elevating team performance levels.
Head Waitress
Soho House
London
2018.03 - 2021.07
- Trained new waitstaff to maintain service excellence across the team.
- Maintained high standards of cleanliness and hygiene in dining areas.
- Assisted customers with special dietary needs by providing detailed menu information resulting in personalised service.
Waitress
Soho House
London , United Kingdom
2017.10 - 2018.03
- Utilised professional communication skills to resolve customer complaints.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Accommodated special event needs, provided customised services for parties.
Education
Liceo Scientifico Michele Amari
LinguaglossaSkills
- Service standards compliance
- Table setting standards
- Communication excellence
- Cost control expertise
- Efficient organiser
- Complaint management
- Sales techniques
- Staff training
- Operations management
- Performance improvement
- Full service restaurant background
- Staff recruitment and training
- Forecasting and planning
- Staff scheduling
- Bilingual in Romanian, Italian
- Budgeting and forecasting
- Employee scheduling
Languages
Romanian
Native
Italian
Advanced
C1
Timeline
Restaurant Manager
Soho House
2022.11 - Current
Floor manager
SOHO HOUSE
2021.07 - 2022.11
Head Waitress
Soho House
2018.03 - 2021.07
Waitress
Soho House
2017.10 - 2018.03
Liceo Scientifico Michele Amari