STEFANIA BALINT
London
Summary
Highly organised and self-motivated professional with a strong work ethic and a proven ability to deliver goal-oriented results. Skilled in data analysis, customer journey mapping, and proficient in tools such as Excel and Canva. Adept at fostering effective communication, ensuring reliability, and maintaining a focus on achieving objectives. Committed to leveraging analytical expertise and organisational skills to drive success in dynamic environments. Value professional self development and continuously pursuing new opportunities of learning, development and progression.
Overview
5
5
years of professional experience
Work history
Customer Service Administrator
True World Foods UK
Southall
2025.01 - Current
- Oversaw multiple concurrent tasks to ensure tasks were delivered within specified timelines.
- Conducted order processing with precision while meeting deadlines to boost satisfaction rates.
- Produced regular reports on purchasing activities to assist in strategic management decisions.
- Conducted training of new employees on company policies and operation, enhancing overall performance standards.
- Conducted training sessions on new software tools for sales, order and production teams.
- Redesigned reporting templates to enhance clarity in data interpretation.
- Generated performance reports for management review to inform business strategies.
- Analysed regional sales performance to identify opportunities for improvement.
- Occasionally managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Responsible for purchasing a specific product range
- Managed procurement operations to ensure cost-effective purchasing decisions.
- Assisted in forecasting product demand, enhancing purchasing decisions.
Recruitment Officer
Crystal & Co
Harrow
2024.05 - 2024.11
- Providing information about available universities and courses to help customers make an informed decision, has helped me become more eloquent and has improved my public speaking skills
- Offering one to one support with interview and admission preparation
- Using Zoho CRM system to keep track of all my customers and their progress, has furthered my organization and time management skills
- Adapting to different situations and coming up solutions for exceptional circumstances, has improved my critical thinking and decision-making skills.
English Teacher Assistant
British Council Assistantship
Belgium
2022.10 - 2023.05
- Prepared comprehensive feedback and revision plans for students.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
- Enhanced students' oral skills by conducting one on one speaking workshops weekly
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Supervised and participated in school activities enhancing community engagement and student involvement.
Supervisor
Starbucks
Pinner
2022.02 - 2022.08
- Experience with managing a team, throughout a constantly changing shift and environment
- Brought in my organisational and administrative skills to tasks such as: stock orders and schedule changes
- Maintained documents and records to comply with internal policies and external regulations.
- Managed staff rotas, planning workloads effectively and strategically.
Recruitment Officer
Carpath Recruitment
London
2021.03 - 2021.09
- Helping applicants with their application process for university- working with different people, helped me become a better listener and understand different people's needs
- Preparing applicants for interviews, by conducting mock interviews with them- developed an ability to give constructive feedback while praising the person of their achievements
- Continuous support offered to students- helped me develop my communication skills even further.
Education
Bachelor of Arts - French with Management Studies
University College London
London 2020.09 - 6 2024
A-levels - Humanities
St. Dominic's Sixth Form College
London 2018.09 - 6 2020
CIPD Level 3 - CIPD Foundation Certificate in People Practice
Avado Learning
London 09/2025 - 04/2026
Skills
- Extremely organised
- Self-motivated
- Goal-oriented
- Reliable
- Strong work ethic
- Great communication
- Excel proficiency
- Canva proficiency
- Data analysis
- Customer journey mapping
Languages
English
Fluent
French
Upper intermediate
Hungarian
Intermediate
Romanian
Native
Accomplishments
Duke of Edinburgh Award - 2017
NCS - 2018
Timeline
Customer Service Administrator
True World Foods UK
2025.01 - Current
Recruitment Officer
Crystal & Co
2024.05 - 2024.11
English Teacher Assistant
British Council Assistantship
2022.10 - 2023.05
Supervisor
Starbucks
2022.02 - 2022.08
Recruitment Officer
Carpath Recruitment
2021.03 - 2021.09
Bachelor of Arts - French with Management Studies
University College London
2020.09 - 6 2024
A-levels - Humanities
St. Dominic's Sixth Form College
2018.09 - 6 2020
CIPD Level 3 - CIPD Foundation Certificate in People Practice
Avado Learning
09/2025 - 04/2026