Hristina Basheva
Huntingdon,MAIDA VALE
Summary
Organized and self-motivated professional with extensive experience in team leadership and skills development. Proven ability to serve as a liaison, providing learning support and managing behavior effectively. Strong organizational skills contribute to fostering growth through effective behavior management. Aiming to leverage expertise to enhance team performance and address individual learning needs.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service supervisor
Royal Spa Hotel
Velingrad
2023.06 - 2025.09
- Maintained high levels of customer satisfaction through effective problem resolution.
- Coordinated shift schedules to ensure full coverage during peak times.
- Enhanced customer service delivery by providing training to new staff members.
- Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
Head Housekeeping Supervisor
Space Apart Hotel
London
2018.09 - 2023.05
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Evaluated team member performance and adjusted training based on needs of hotel.
- Investigated complaints about service and room cleanliness to take corrective action.
Estate Operative
Sloane Avenue Mansions
London
2016.07 - 2018.09
- To keep the estates clean and tidy and well-maintained.
- Respond promptly to requests for work and prioritise work schedules and complete tasks within defined timescales.
- Safely undertake graffiti removal.
- Occasionally cover the porter desk and keeping the key register and porter duties in order.
Customer Service Agent
Pearl Lodge
Smolyan
2014.09 - 2015.09
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check in/out guests
- Confirm relevant guest information
- Issue room keys and direct guests to rooms
- Maintain clear and accurate records of guests room bookings
Sales Assistant
Fusion Store
Smolyan
2013.08 - 2014.09
- Ensure high level of customer service
- Maintain outstanding store condition and visual merchandising standard
- Maintain a fully stocked store
- Recommend and display items that match customer needs
- Follow all company policies and procedures
- Keep up to date with product information
Education
Bachelor in History Teaching Diploma -
Plovdiv University "Paisii Hilendarski"
Plovdiv, Bulgaria 2008.09 - 2011.09
Master of Science - School Psychology
Plovdiv University "Paisii Hilendarski"
Plovdiv, Bulgaria 2013.09 - 2015.09
Certificate of professional qualification - Forensic psychology
Plovdiv University "Paisii Hilendarski"
Plovdiv, Bulgaria 2013.09 - 2014.09
Skills
- Self-motivated
- Team liaison
- Extremely organised
- Team leadership
- Learning support
- Behavior management
- Skills development
Certification
Certificate of professional qualification - Post graduate studies Forensic Psychology
Timeline
Customer service supervisor
Royal Spa Hotel
2023.06 - 2025.09
Head Housekeeping Supervisor
Space Apart Hotel
2018.09 - 2023.05
Estate Operative
Sloane Avenue Mansions
2016.07 - 2018.09
Customer Service Agent
Pearl Lodge
2014.09 - 2015.09
Master of Science - School Psychology
Plovdiv University "Paisii Hilendarski"
2013.09 - 2015.09
Certificate of professional qualification - Forensic psychology
Plovdiv University "Paisii Hilendarski"
2013.09 - 2014.09
Sales Assistant
Fusion Store
2013.08 - 2014.09
Bachelor in History Teaching Diploma -
Plovdiv University "Paisii Hilendarski"
2008.09 - 2011.09