stacy sharp
Lincoln,GB
Summary
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Experienced head receptionist with over 10 years I dentistry and clinical cleaning industry. Excellent reputation for resolving problems and improving customer satisfaction
- Focused clinical cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
- Motivated cleaner with 5 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
9
9
years of professional experience
Work history
Head dental receptionist
arnold dental care
Nottingham, Nottinghamshire
05.2015 - Current
- Warmly greeted patients within seconds of arrival.
- Processed payments within minutes to reduce patient wait times.
- Performed patient recalls and appointment reminders through R4 software to reduce no-shows.
- Promoted dental services and products through, my knowledge and experience
- Maintained strict patient confidentiality, ensuring records were secure
- Accurately updated patient records using R4 system
- Supported Practice Manager and clinical team members with the smooth running of the practice, by being the team leader when the manager is on annual leave, helped with weekly banking, rota's for staff to ensure a happy flow of continuity for staff, dentist and to help patients to feel at ease.
- Swiftly answered phone calls, and returned my reply in question as quickly and efficiently as possible to help the patient feel at ease, and to ensure they have all their queries or worries answered to the best of my ability.
- Oversaw office supply orders and replenished stock for staff use.
- Wrote professional letters, memos and emails for internal and external business communication.
- Handled office petty cash and maintained flawless records.
- Kept reception area clean and organised to uphold professional office reputation.
- Maintained reception area stock of important forms and brochures.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed office calendar, set new appointments and assisted with arrangements.
- I am also the clinical cleaner for the practice.
- Safely stored cleaning solutions, equipment and chemicals.
- Monitored cleaning supplies and ordered more when necessary.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Worked quickly to complete cleaning within allotted timeframes.
- Emptied and cleaned trash cans following procedures.
- Cleaned and dried windows, mirrors and glass surfaces.
- Correctly used colour-coded equipment.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Adhered to health and safety regulations to maintain safe environment for customers.
Skills
- Cleaning materials knowledge
- Dispenser restocking
- Covid-19 cleaning standards
- Floor mopping and scrubbing
- Inventory and stock control
- Fixture cleaning and sanitising
- Customer service
- COSHH compliant
Timeline
Head dental receptionist
arnold dental care
05.2015 - Current
photography, floristry and walking
In my spare time i love nothing more than taking my camera on my travels to see if i can capture the innocents of life and the weird and wonderful of a day to day life, being capture the history of life, buildings and sculptures that so many people rush by each day on their daily routine, they may not notice the beautiful history and true meaning behind what is out there to enjoy due to the fast past of peoples life nowadays due to pressure and finances.
I also have a huge passion for being outdoors in all weather foraging for wild gown plants, herbs and spices which i can pick and use in my next culinary invention, to give a smile and help make those senses alive with smell and taste.
I am currently studying an level 2 nvq course in floristry which i am thoroughly enjoying, in the future i hope to open my own florist, and also i wish to expand and hold craft classes for people with similar interest
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