Stacey McLafferty
Clydebank,
Summary
Hardworking and reliable Sales Assistant, with over 15 years in the Retail industry. Skilled in team leadership, managing stock and deliveries, and ensuring smooth running of the workplace. Adept at handling cash transactions, resolving customer queries, and maintaining secure working environments.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Sales assistant
Matalan
Clydebank, West Dunbartonshire
2018.08 - Current
- Managing online orders through accurately checking stock received in the store, storing online stock and providing online orders to customers
- Assisting refunding customers in adherence to the company's refund policy.
- Answering general customer queries via the telephone
- Regularly maintaining and assisting customers with self checkouts
Retail keyholder
Poundstretcher
Clydebank, West Dunbartonshire
2011.08 - 2015.12
- Opening and closing the store safely on a daily basis
- Supervisory duties including printing off daily reports for management, attending conference calls and providing the store's daily statistics to regional management
- Efficiently rotating and delegating tasks to 10 colleagues
- Responsible for all store cash handling, such as balancing the cash safe and colleagues' floats, with cash totals in excess of thousands of pounds
Sales assistant
Poundstretcher
Clydebank, West Dunbartonshire
2010.08 - 2011.08
- Handling cash and card transactions on a daily basis, ensuring precise accounting at the end of each shift
- Enhancing store appearance with thorough merchandising measures
- Maintaining tidy, safe working conditions with daily cleaning tasks
- Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
Education
Intermediate 1 & 2 - Mathematics, English, Computing, Geography, French & Art
St Columba's High School
Clydebank, West Dunbartonshire 2007.08 - 2009.08
Skills
- Strong Verbal communication
- Time Management Skills
- Leadership
- Decision Making skills
- Adaptability
- Attention to detail
References
References available upon request.
Achievements
- Awarded Employee of the Month in Matalan
- Promoted to keyholder within 1 year of working in Poundstretcher
Timeline
Sales assistant
Matalan
2018.08 - Current
Retail keyholder
Poundstretcher
2011.08 - 2015.12
Sales assistant
Poundstretcher
2010.08 - 2011.08
Intermediate 1 & 2 - Mathematics, English, Computing, Geography, French & Art
St Columba's High School
2007.08 - 2009.08