Summary
Overview
Work history
Education
Skills
Timeline
Generic

Asha-Jane Gachuiri

Summary

An enthusiastic sales assistant who focuses on the customer experience and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory and maintaining visual merchandising standards, contributing to a profitable retail environment. Teamwork being a top priority in creating a work place that is uplifting and has a real community feel.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education

Work history

Sales assistant

Harrods
London
09.2023 - Current

My responsibilities include:

  • Train new staff members, creating a supportive working environment and encouraging healthy work relationships
  • Improve customer service by efficiently handling queries and complaints
  • Replenish floor stock and processed deliveries promptly, maximising product availability for customers
  • Manage till operations, with senior functions, and assist others
  • Focus on building strong relationships with regular customers to maintain customer loyalty and upkeep the standard of the customer's experience
  • Listen to customer needs and preferences to provide targeted advice, increasing sales opportunities
  • Use visual merchandising to create displays that attract consumers and help drive sales

Brand ambassador

Britevox
12.2022 - 08.2023

My responsibilities included:

  • Representing clients in a professional and passionate manner
  • Using effective communication skills to engage potential customers
  • Working as a team to ensure the client's goals and requirements were met
  • Developing and coaching newer brand ambassadors to a stage where they can independently sell and begin to train others

Clinical volunteer

NL clinic
09.2021 - 11.2021

My responsibilities included:

  • Processing and scanning Covid-19 tests and documenting them on the computer
  • Keeping a tidy and hygienic environment to avoid cross-contamination
  • Working as a team to successfully complete larger workloads

Charity shop volunteer

North London Hospice
09.2021 - 11.2021

My responsibilities included:

  • Rotating, pricing and effectively promoting donated goods
  • Offering assistance to customers with selecting merchandise, finding accessories and completing purchases
  • Completing cleaning duties, both on the shop floor and in the stock room, to maintain high standards in store presentation and hygiene
  • Designing attractive window and shop floor displays to create a welcoming and easy-flowing environment for customers and employees


Education

A-Levels - Psychology, Sociology, Geography

Ashmole Academy
London
09.2020 - 08.2022

GCSEs - Achieved 9 grades at levels 8-5, including maths and English

Ashmole Academy
London

Skills

  • Strong verbal communication
  • Providing compassionate customer assistance
  • Sufficient timekeeping
  • Able to train new staff efficiently
  • Demonstrate a positive and encouraging attitude
  • Working effectively towards team and personal targets

Timeline

Sales assistant

Harrods
09.2023 - Current

Brand ambassador

Britevox
12.2022 - 08.2023

Clinical volunteer

NL clinic
09.2021 - 11.2021

Charity shop volunteer

North London Hospice
09.2021 - 11.2021

A-Levels - Psychology, Sociology, Geography

Ashmole Academy
09.2020 - 08.2022

GCSEs - Achieved 9 grades at levels 8-5, including maths and English

Ashmole Academy
Asha-Jane Gachuiri