Asha-Jane Gachuiri

My responsibilities include:

• Train new staff members, creating a supportive working environment and encouraging healthy work relationships
• Improve customer service by efficiently handling queries and complaints
• Replenish floor stock and processed deliveries promptly, maximising product availability for customers
• Manage till operations, with senior functions, and assist others
• Focus on building strong relationships with regular customers to maintain customer loyalty and upkeep the standard of the customer's experience
• Listen to customer needs and preferences to provide targeted advice, increasing sales opportunities
• Use visual merchandising to create displays that attract consumers and help drive sales

My responsibilities included:

• Representing clients in a professional and passionate manner
• Using effective communication skills to engage potential customers
• Working as a team to ensure the client's goals and requirements were met
• Developing and coaching newer brand ambassadors to a stage where they can independently sell and begin to train others

My responsibilities included:

• Processing and scanning Covid-19 tests and documenting them on the computer
• Keeping a tidy and hygienic environment to avoid cross-contamination
• Working as a team to successfully complete larger workloads

My responsibilities included:

• Rotating, pricing and effectively promoting donated goods
• Offering assistance to customers with selecting merchandise, finding accessories and completing purchases
• Completing cleaning duties, both on the shop floor and in the stock room, to maintain high standards in store presentation and hygiene
• Designing attractive window and shop floor displays to create a welcoming and easy-flowing environment for customers and employees