Lynn Hartley

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Built relationships with customers to increase likelihood of repeat business.
• Contacted other store locations to determine merchandise availability.
• Greeted customers in a timely fashion while quickly determining their needs.
• Engaged with customers in a sincere and friendly manner.
• Attended monthly sales meetings and quarterly sales training.
• Completed all cleaning, stocking and organising tasks in assigned sales area.

• Contacted other store locations to determine merchandise availability.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Recorded accurate and efficient records in the customer database.
• Created sales contacts with on- and off-site accounts.
• Built relationships with customers to increase likelihood of repeat business.

Customer sales assistant in a Perfumery, opening accounts for the Company in Harvey Nichols, Selfridges & John Lewis. This involved running & managing of all the sales accounts .

• Built client relationships by acting as the liaison between the customer service and sales teams.
• Consistently exceeded monthly sales quotas.
• Created proposals for new and repeat customer business transactions.
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Stock Control and Audits .

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Engaged with customers in a sincere and friendly manner.
• Recommended merchandise to customers based on their needs and preferences.
• Wrote sales slips and sales contracts.
• Attended monthly sales meetings and quarterly sales training.
• Recorded accurate and efficient records in the customer database.

• Provided customers with tailored skincare advice according to their issues and goals, offering detailed product advice .
• Finalised payments efficiently to minimise customer service delays.
• Employed creative visual merchandising techniques to generate traffic in-store, promoting products and brands according to skin requirements.

My duties covered assisting the Pharmacist with the delivery of Medication to customers. Ordering of stock, stock takes & promoting offers in other area's of the store.

• Completed all cleaning, stocking and organising tasks in assigned sales area.
• Engaged with customers in a sincere and friendly manner.
• Prioritised helping customers over completing other routine tasks in the store.

• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming post.
• Performed initial client assessment and analysis to begin research process.
• Obtained documents, clearances, certificates and approvals from local, state and government agencies.
• Analysed departmental documents for appropriate distribution and filing.
• Addressed and resolved customer complaints empathetically and professionally.
• Managed high call volume with tact and professionalism.
• Gathered and verified all required customer information .