Stacey Copus
Kettering,Northamptonshire
Summary
Goal-oriented professional with a strong drive for success and a commitment to continuous learning. Experienced in conducting sales calls, leading client meetings, and managing workloads effectively. Skilled in building strong client relationships and collaborating with cross-functional teams. Adept at balancing multiple responsibilities and engaging with diverse stakeholders to support organizational objectives.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Digital Support Assistant- Technology and Operations division
Oxford University Press
11.2023 - 01.2026
- Managed case load effectively and prioritised tasks to ensure timely resolution.
- Responded to customer emails and live chats in a timely manner.
- Supported customers by providing guidance on technical issues.
- Assisted customers with both general enquiries and technical queries.
- Coordinated with other teams and platform managers as required.
- Utilised various software and systems, including 8x8 and SAP ERP, to enhance service delivery.
Business Development Manager
Freight Today
05.2023 - 09.2023
- Assist with managing and prioritising workloads while supporting colleagues in client relationship management and sales progress.
- Facilitate meetings with potential clients to foster relationships and build rapport.
- Conduct sales calls employing both soft and hard selling techniques.
- Utilise Pipedrive for effective customer relationship management and workload organisation.
- Collaborate with colleagues to help achieve individual and team targets.
- Ensure new clientele experience a seamless onboarding process with timely responses to their queries.
Crew Trainer
McDonalds
10.2015 - 05.2023
- Supported training for new crew members and provided assistance with transition challenges.
- Served customers professionally and addressed complaints and queries effectively.
- Ensured stock levels were maintained and prepared for peak periods.
- Assisted in achieving crew training and shift targets, including speed of order fulfilment.
- Demonstrated knowledge of essential health and safety standards applicable in the industry.
- Adapted to a fast-paced working environment.
- Encouraged young casual workers to reach their targets despite varying levels of interest.
Education
BA (Honours) - History
University of Northampton
01.2018 - 01.2022
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Wrenn School
01.2009 - 01.2016
Skills
- Resilience under pressure
- Communication proficiency
- Decision making
- Customer orientation
- Self-motivation
- Workload management
- Microsoft Office proficiency
- Initiative and autonomy
Timeline
Digital Support Assistant- Technology and Operations division
Oxford University Press
11.2023 - 01.2026
Business Development Manager
Freight Today
05.2023 - 09.2023
BA (Honours) - History
University of Northampton
01.2018 - 01.2022
Crew Trainer
McDonalds
10.2015 - 05.2023
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Wrenn School
01.2009 - 01.2016