Carla Anderson
Currie,Midl
Summary
A results-driven professional with a strong foundation in confidence and self-management, complemented by strategic idea generation and execution. Demonstrates effective leadership and team support, fostering a collaborative environment through exceptional interpersonal communication and listening skills. Adept at strategic networking and relationship building, with proven resilience under pressure in fast paced environments. Committed to leveraging these competencies to drive organisational success and innovation.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Senior Manager, Student Support Operations
The Open University in Scotland
Edinburgh
05.2019 - Current
- Demonstrated empathetic leadership by fostering collaboration through emotional intelligence and proactive communication
- Implemented strategies to resolve team conflicts and improve work environment
- Directed and guided Operational Managers to ensure efficient daily operations
- Facilitated cross-functional teamwork enhancing operational efficiency
- Optimised operations through process streamlining and efficient resource management strategies
- Increased team productivity by implementing effective workforce management methods
- Controlled staffing expenditure and applied budget strategies to ensure financial efficiency
- Drove continuous improvement by applying critical thinking and sharing strategies to optimise team performance
- Stayed current with university strategy, values, and sector opportunities/challenges
Operations Manager, Student Support
The Open University
Edinburgh
12.2012 - 04.2019
- Led recruitment, training and performance management to drive team success
- Shared information and guidance to optimise team productivity and service quality
- Managed resource challenges, minimising attrition and absences
- Managed complex workflows, resource allocation and capacity
- Diligently assessed quality and performance metrics
- Resolved complaints, appeals and complex issues by interpreting and applying procedures
- Collaborated with practitioner groups to identify and implement service delivery improvements
Senior Manager (secondment)
The Open University
Edinburgh
02.2017 - 06.2017
- Managed operations during high-risk transitional period on fixed-term secondment
- Provided leadership, coaching and support to improve exam services across Student Recruitment and Support Centres
- Led and synchronised activities of Operations Managers throughout SRSCs and nations
- Collaborated with SRSC Senior Management to deliver integrated operational exams
- Identified and implemented process improvements with key stakeholders
- Engaged in external consultant reviews
Education
The Open University
01.2008 - 01.2018
Skills
- Confidence and Self Management
- Strategic Idea Generation and Execution
- Effective Leadership and Team Support
- Interpersonal Communication and Listening
- Strategic Networking and Relationship Building
- Resilience under pressure
References
References available upon request.
Timeline
Senior Manager, Student Support Operations
The Open University in Scotland
05.2019 - Current
Senior Manager (secondment)
The Open University
02.2017 - 06.2017
Operations Manager, Student Support
The Open University
12.2012 - 04.2019
The Open University
01.2008 - 01.2018
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