Results-driven second-year BA (HONS) International Business student, I am actively seeking for opportunities to leverage my strong foundation in business principles and gain practical experience. With a keen passion for learning and a results-driven mindset, I am eager to contribute my excellent communication skills, collaborative team working ability, and strong work ethics to make a meaningful impact. Known for my disciplined approach and commitment to achieving goals, I am a dedicated and ambitious individual who is poised to excel in your organization.
Hi, I’m
Srinivas Sarangi
Hertfordshire,Hatfield
Summary
Overview
2
years of professional experience
1
Certification
Work History
Menzies AviationLondon Luton Airport
Customer Service Agent
05.2023 - Current
Job overview
- Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Deal with high-volume of customers queries and back office calls competently to meet excellent service standards professionally and politely.
- Check customers’ travel documentation( Passport &Visa's) together with relevant identification to ensure compliance with governing bodies.
- Deal with disruption and irregularities with confidence and composure.
University of HertfordshireHatfield, Hertfordshire
Optometry Surrogate
04.2022 - Current
Job overview
- Serving as a proficient surrogate patient to facilitate comprehensive eye examinations and contact lens practice and analysis within established perimeters for optometry students.
- Maintaining a professional demeanor and engaging in effective communication with students, faculty, and staff, fostering a conducive learning environment.
- Providing constructive feedback to students regarding their examination techniques, communication skills, and overall patient interaction, fostering their professional development.
- Collaborating with faculty members to establish simulated scenarios that replicate real-life clinical situations, enhancing the students' clinical acumen.
- Participating in periodic evaluations and performance assessments to ensure continuous improvement in the surrogate program and its impact on student learning outcomes.
Ocado GroupHatfield, Hertfordshire
Warehouse Operative
01.2022 - 04.2023
Job overview
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance beyond targets.
- Demonstrated exceptional efficiency and accuracy as a warehouse operative, consistently meeting or exceeding productivity targets while maintaining high standards of quality.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Proactively sought opportunities for continuous improvement, suggesting and implementing process enhancements to optimize efficiency and reduce costs.
Indeed FlexLondon, City of London
On-demand Staff - Indeed Flex
07.2022 - 12.2022
Job overview
- Excelled in diverse customer service environments, demonstrating adaptability and versatility while working in various malls, stores, and a prestigious 5-star hotel.
- Provided exceptional customer service by consistently exceeding customer expectations and fostering positive relationships, resulting in high levels of customer satisfaction.
- Demonstrated strong interpersonal skills, effectively engaging with customers from diverse backgrounds and resolving inquiries or issues promptly and courteously.
- Consistently achieved and surpassed sales targets, employing persuasive communication techniques and product knowledge to drive revenue growth.
- Displayed strong organizational skills and attention to detail in managing inventory, stock replenishment, and visual merchandising, ensuring a visually appealing and customer-friendly environment.
APCOA Parking Luton, Luton
Parking Patrol Attendant
05.2022 - 07.2022
Job overview
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
- Issued parking fines, logging required information accurately and swiftly.
- Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act.
Warwick UniversityHatfield, Hertfordshire
Parking Marshal
06.2022 - 06.2022
Job overview
- Successfully managed high volumes of vehicles in a fast-paced parking environment, ensuring efficient and organized parking operations.
- Demonstrated exceptional space management skills, effectively maximizing parking capacity and optimizing vehicle flow to minimize congestion.
- Implemented strategic exit strategies to ensure smooth and timely departure of vehicles, minimizing wait times and enhancing customer satisfaction.
- Developed strong time management skills, efficiently directing incoming vehicles to available parking spaces and maintaining an efficient turnover rate.
- Displayed exceptional problem-solving abilities, promptly resolving parking disputes or issues and maintaining a calm and professional demeanor in challenging situations.
McDonald'sThe Bell London Colney , Hertfordshire
Team Member
12.2021 - 01.2022
Job overview
- Warmly greeted customers and proactively reduced wait times.
- Collaborated and offered support with extra tasks to meet team goals.
- Completed opening and closing checklists to create welcoming store environment.
- Offered exceptional customer service with strong product knowledge.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
YodelHatfield, Hertfordshire
Warehouse Operative
10.2021 - 01.2022
Job overview
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Sorted materials on warehouse racks and shelves. Moved stock around by hand, using forklift truck or lifting gear.
- Kept accurate electronic records of received and distributed merchandise.
- Loaded packaged goods on to trucks for shipping.
Education
University of HertfordshireHatfield
BA(Hons) from Ba(Hons) International Business
09.2021
University Overview
Skills
- Exceptional communicator and Interpersonal Skills
- Adaptability and Versatility
- Strong problem-solving
- Strong Computer Skills
- Drive sales, ensuring that targets are achieved and, where possible, exceeded
- Strong project management and multi-tasking skills
- Target-Oriented Mindset
- Organization and Attention to Detail
Certification
Student Success Award (2022)
University of Hertfordshire.
Given for success in gaining one of the University of Hertfordshire’s desired graduate attributes:
Professionalism, employability and enterprise Learning and research skills Intellectual depth, breadth and adaptability Respect for others social responsibility Global awareness.
Universities Business Challenge (2021)
Liverpool University. [Top Finalist]
The Universities Business Challenge is designed around business simulations as a competitive experiential learning challenge to develop:
Planning and Organizing, Time Management, Leadership, Innovation in Problem Solving, Managing the Customer Relationships and Teamworking.
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Timeline
Customer Service Agent
Menzies Aviation
05.2023 - Current
On-demand Staff - Indeed Flex
Indeed Flex
07.2022 - 12.2022
Parking Marshal
Warwick University
06.2022 - 06.2022
Parking Patrol Attendant
APCOA Parking
05.2022 - 07.2022
Optometry Surrogate
University of Hertfordshire
04.2022 - Current
Warehouse Operative
Ocado Group
01.2022 - 04.2023
Team Member
McDonald's
12.2021 - 01.2022
Warehouse Operative
Yodel
10.2021 - 01.2022
University of Hertfordshire
BA(Hons) from Ba(Hons) International Business
09.2021
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