Jamelia Loum
Swindon,Wiltshire
Summary
- Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction.
- A Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work history
Customer Service Agent
Thames Water
Swindon, Wiltshire
2022.10 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
Waitress
Darren Turner
Swindon, Wiltshire
2017.12 - 2022.10
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Refused drinks service to guests without appropriate proof of age.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained bar stocks, replenishing daily as necessary.
Customer Service Assistant
Wilko
Swindon, Wiltshire
2021.11 - 2022.07
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Reduced customer wait times through optimised checkout processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
Education
A-Levels - Philosophy & Ethics
Swindon Academy
Swindon 2018.09 - 2020.03
A-Levels - Psychology
Swindon Academy
Swindon 2018.09 - 2020.03
A-Levels - Sociology
Swindon Academy
Swindon 2018.09 - 2020.03
GCSEs - English & Maths
Swindon Academy
Swindon 2013.09 - 2018.06
GCSEs - PE
Swindon Academy
Swindon 2013.09 - 2018.06
Skills
- Customer experience
- Team player
- Outstanding customer care
- Exceptional communicator
- Queue management
- Outstanding customer service
- Active listener
- Patience
- Positive attitude
- Emotional intelligence
- Time management skills
- Willingness to learn
- Multi tasking skills
- Efficient
Languages
English
Fluent
Timeline
Customer Service Agent
Thames Water
2022.10 - Current
Customer Service Assistant
Wilko
2021.11 - 2022.07
A-Levels - Philosophy & Ethics
Swindon Academy
2018.09 - 2020.03
A-Levels - Psychology
Swindon Academy
2018.09 - 2020.03
A-Levels - Sociology
Swindon Academy
2018.09 - 2020.03
Waitress
Darren Turner
2017.12 - 2022.10
GCSEs - English & Maths
Swindon Academy
2013.09 - 2018.06
GCSEs - PE
Swindon Academy
2013.09 - 2018.06