Kirsti Taylor

Working for Menzies Aviation provides a dynamic and rewarding experience in the fast-paced world of airport operations. As part of a global ground handling company, Menzies Aviation plays a crucial role in supporting airlines with services such as passenger check-in, baggage handling, aircraft cleaning, ramp operations, and cargo logistics. As a handling agent with Menzies Aviation, my responsibilities include ensuring the safe and efficient turnaround of aircrafts between arrivals and departures which involves boarding, check-in and meeting flights. Menzies Aviation places a strong emphasis on teamwork, safety, and operational excellence. Every task is carried out according to detailed airline and airport procedures, and close coordination is required with other departments, such as ramp, dispatch, and customer service teams.

I worked at WFS, which was previously the handling agent for Easyjet, for 6 months. I very much enjoyed my time here and was faced with complex situations and agents assist passengers with inquiries, special requests, and any problems that arise during check-in or boarding. A friendly and professional attitude helps maintain the airline’s reputation and ensures a positive passenger experience which I was able to provide here. Working as a handling agent develops valuable skills such as time management, problem solving, multitasking and teamwork whilst all being under pressure so having been in 2 previous job roles which fall under this umbrella I was able to perform to the best of my ability being frontline back on the ground. It’s a fast-paced environment that offers a unique insight into the aviation industry and plays an essential part in keeping flights on schedule and operations running smoothly which I pride myself being a part of.

Previously worked for Ryanair as a junior cabin crew member, having started my journey at the end of April and progressed through 6 weeks of extensive training. Having chased my dream job, after just a short while, I enjoyed having my office views from the sky however I felt the company wasn't the right fit for me and wanted to venture back to the ground until I found the right company. Having previously worked for Swissport I was able to use my skills to facilitate quick boarding, follow company procedures to promote a safe environment for passengers and employees and also addressed any questions and resolved issues/complaints any passengers may have had. I also have experience in first aid training and was faced with medical emergencies on board and was therefore able to administer first aid on passengers which I was faced with just a few months after becoming fully qualified.

Enthusiastic Customer Service Agent with over 6 years of experience. Effectively and efficiently handled multiple airlines in a busy and demanding environment delivering positive and timely results through team collaboration. I am a motivated member of the team with exceptional leadership skills having progressed to Ryanair Lead Agent for almost 3 years during my time at Swissport and also Gate Co-Ordinator which consisted of ensuring enough staff was allocated to each flight, break times and re-allocation of trained staff if needed for each specific airline system. Throughout my time I worked at Swissport I developed excellent leadership, teamwork and also time keeping and organization skills ensuring professionalism was always maintained. I am a polite and professional individual with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative to guarantee customer satisfaction at both check-in and at boarding gates. I would describe myself as a strong leader and can be challenged in fast-paced settings.