Sophie White
Kingston,Surrey
Summary
Experienced in the hospitality industry with a strong focus on alcohol service and customer management. Demonstrates expertise in recognising underage patrons and handling intoxicated customers, ensuring a safe and enjoyable environment. Possesses a deep understanding of wine pairing and craft cocktails, complemented by knowledge of local beers and beer tap operation. Committed to delivering exceptional service with patience and tolerance, while continuously enhancing skills in alcohol serving techniques. Career goal includes further developing expertise in beverage management to contribute to innovative hospitality solutions.
Overview
21
21
years of professional experience
Work history
RFU Staff
Twickenham Rugby Ground
Twickenham, Richmond upon Thames
12.2020 - Current
- Resolved conflicts, ensuring harmonious work environment.
- Assisted customers with queries, improving overall experience.
- Implemented safety procedures in compliance with regulations.
- Delivered products on time by adhering to schedules closely.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Executed safety protocols with daily safety checks and emergency drills.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
Receptionist
Publicis Health care
Hammersmith, Hammersmith and Fulham
07.2016 - 06.2025
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Managed phone calls, resulting in effective communication flow within the company.
Receptionis
Reception jobs
London
01.2005 - 06.2025
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Bar staff member
OSS Recritment
Fulham, Hammersmith and Fulham
10.2022 - 05.2025
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
- Managed bar inventory for efficient operation.
- Prepared beverages, ensuring consistent quality.
Receptionist
Bathroom discount centre
Fulham, Hammersmith and Fulham
03.2018 - 03.2025
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Education
GCSE - 1983
Ravenscourt Theatre School
Hammersmith, Hammersmith and Fulham 09/1983 - 09/1990
Skills
- Basic mathematics
- Recognising underage patrons
- Handle intoxicated customers
- Wine pairing understanding
- Alcohol serving techniques
- Passion for craft cocktails
- Beer tap operation
- Patience and tolerance
- Knowledge of local beers
Affiliations
- Singing Dancing Spending time with family
Timeline
Bar staff member
OSS Recritment
10.2022 - 05.2025
RFU Staff
Twickenham Rugby Ground
12.2020 - Current
Receptionist
Bathroom discount centre
03.2018 - 03.2025
Receptionist
Publicis Health care
07.2016 - 06.2025
Receptionis
Reception jobs
01.2005 - 06.2025
GCSE - 1983
Ravenscourt Theatre School
09/1983 - 09/1990