Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic

Amee Lockwood

Portsmouth,Hampshire

Summary

Friendly and approachable, Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently.

Happy to take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Ready to contribute to boosting sales and creating positive shopping experiences.

Overview

20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Bar staff member

Eastney Cruising Association
Portsmouth, Hampshire
06.2023 - Current
  • Ensured customer satisfaction by providing excellent service.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Handled cash transactions to ensure accurate accounting.
  • Checked identification to maintain legal compliance.
  • Restocked bar efficiently during busy periods.
  • Rotated stock regularly, reducing waste from expired products.
  • Adhered to health and safety regulations strictly.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Retail, Finance and Funeral care.

Southern Co-Op
Portsmouth, Hampshire
11.2011 - 03.2016
  • Maintained clean and organised store shelves for a pleasant shopping environment.
  • Operated till accurately to ensure smooth checkout process.
  • Handled customer complaints in a professional manner, resolving issues promptly.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
  • Completed monthly bank reconciliations to ensure financial accuracy.
  • Organised financial documents for easy access and retrieval during audits.
  • Managed petty cash transactions for controlled spending on office supplies.
  • Ensured timely payment to suppliers by processing invoices promptly.
  • Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
  • Provided comfort and reassurance to grieving families by offering empathetic support.
  • Established trust with bereaved families for smoother arrangement proceedings.
  • Ensured accurate funeral programs by meticulously checking details.
  • Coordinated transportation of the deceased to facilitate timely funerals.
  • Managed administrative duties, ensuring efficient operation of the funeral home.
  • Maintained cleanliness and tidiness within the facility, promoting a calm environment.
  • Liaised with florists, caterers, and other service providers for comprehensive event planning.
  • Facilitated viewing arrangements for mourners' convenience.

Catering and Hospitality

Varied but mainly Greene king
Portsmouth, Hampshire
07.2004 - 09.2013
  • Managed daily operations, ensuring smooth running of pub.
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Increased customer loyalty by delivering excellent service consistently.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Oversaw cash handling procedures for secure financial transactions.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Managed a team of chefs, ensuring high-quality food preparation.
  • Provided daily oversight of kitchen operations, resulting in smooth service.
  • Ensured compliance with food hygiene regulations, maintaining a safe work environment.

Education

NVQ Level 2 - Catering and Hospitality

Highbury College
Portsmouth, Hampshire
09.2002 - 07.2004

Skills

  • Customer Service
  • Payment Processing
  • Cash handling
  • Flexible working hours
  • Patience and tolerance
  • Basic mathematics
  • Basic accounting
  • Complaint handling
  • Sales techniques
  • Upselling expertise

Affiliations

  • I'm a very creative person who loves trying new crafts, but have a strong passion for motor sport photography.

Languages

Spanish
Beginner

Certification

Intermediate Level Apprenticeship in Retail -

- Level 2 DIPLOMA in RETAIL SKILL (QCF)

- Level 2 RETAIL KNOWLEDGE


Level 2 National Certificate for Personal Licence holders.

Level 3 National Diploma for Designated Premises Supervisors.


Level 1 and 2 Certificate in Creative Craft - Dressmaking.

Accomplishments

    I won many different awards and prizes for exceeding targets throughout my 12 years as an Avon rep and sales leader with anything up to a team of 40 reps in my team.

Timeline

Bar staff member

Eastney Cruising Association
06.2023 - Current

Retail, Finance and Funeral care.

Southern Co-Op
11.2011 - 03.2016

Catering and Hospitality

Varied but mainly Greene king
07.2004 - 09.2013

NVQ Level 2 - Catering and Hospitality

Highbury College
09.2002 - 07.2004

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Amee Lockwood