Summary
Overview
Work history
Education
Skills
References
Volunteer Experience
References
Timeline
Generic
Tia-Jade Bowdler

Tia-Jade Bowdler

Ebbw Vale,United Kingdom

Summary

Motivated and adaptable individual with hands-on experience in care settings, seeking opportunities to broaden my skills and gain valuable experience across diverse roles. Friendly, approachable, and dependable, I build positive relationships with colleagues and those I support, while thriving in both team and independent settings. Curious and proactive, I approach challenges with resilience and a can-do attitude, always eager to learn, grow, and contribute positively to any environment. Organised and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and reliable with strong communication and teamwork skills, coupled with background in customer service and caregiving. Eager to make positive impact in any role.

Overview

8
8
years of professional experience

Work history

Healthcare Support Worker

Llanarth Court Hospital
Raglan, Monmouthshire
11.2020 - 09.2025
  • Provide personal care and support to patients with complex mental health needs, promoting their independence and overall well-being.
  • Assist patients with daily activities such as personal hygiene, mobility, meal support, and maintaining dignity.
  • Work within a multidisciplinary team of nurses, psychologists, and occupational therapists to create and implement individualised care plans.
  • Monitor patients' physical and mental health through regular observations and assist in risk assessments, interventions, and de-escalation techniques.
  • Handle challenging situations with professionalism, using de-escalation strategies to manage aggressive or distressed behaviours.
  • Ensure the confidentiality of patient information and adhere to safeguarding protocols to protect vulnerable individuals.
  • Provided emotional support for patients and their families during difficult times.
  • Attended mandatory training courses on regular basis to keep skills updated.
  • Maintained a clean, safe environment for all patients.
  • Supported the implementation of care plans tailored to individual patient needs.
  • Communicated sensitively with patients whilst respecting privacy and dignity at all times.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Insurance Advisor

Quote Detective
Pontypool
01.2020 - 04.2020
  • Assisted customers with obtaining insurance quotes and explained various policies and options to help them choose the best coverage.
  • Processed customer applications, claims, and handled related inquiries in line with industry standards.
  • Met sales targets and contributed to the overall customer satisfaction by providing tailored recommendations.
  • Left role due to the impact of COVID-19, but during the gap in employment, I continued to apply for jobs and engage in professional development.

Care Support Worker

Pride in Care
Blackwood, Caerphilly County Borough
09.2019 - 01.2020
  • Delivered personal care to clients with physical disabilities, mental health conditions, and age-related needs, ensuring high standards of hygiene, mobility, and independence.
  • Administered medications and ensured proper documentation of client conditions and medication records.
  • Provided companionship to clients, improving their quality of life through emotional support and daily interactions.
  • Worked closely with families and healthcare professionals to create care plans and monitor ongoing needs.
  • Ensured adherence to safeguarding, health and safety, and confidentiality protocols at all times.
  • Enhanced patient dignity with respectful personal care assistance.
  • Promoted a positive attitude among co-workers fostering an agreeable work atmosphere.
  • Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
  • Supported mobility-impaired patients, fostering independence while ensuring safety.
  • Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
  • Worked closely with families, providing updates on loved ones' wellbeing.
  • Documented all care provided accurately, improving communication amongst team members.
  • Delivered high-quality care by closely following individualised care plans.
  • Maintained clean and hygienic surroundings, promoting health and safety standards.
  • Assisted with daily living activities, enhancing residents' comfort and well-being.
  • Addressed dietary needs by preparing nutritionally balanced meals.
  • Encouraged participation in recreational activities for enhanced quality of life.
  • Monitored changes in behaviour or health status to alert medical professionals promptly.
  • Attended to basic medical needs, ensuring prompt professional attention when required.
  • Provided emotional support for distressed individuals to foster calm environments.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Prepared tasty and healthy meals to meet dietary requirements.

Café Assistant

Asda Café
Merthyr Tydfil
10.2017 - 09.2019
  • Provided exceptional customer service in a busy café environment, taking orders, serving food, and ensuring customers had a positive dining experience.
  • Assisted with food preparation, presentation, and maintaining high standards of food hygiene and cleanliness.
  • Operated the till system, processed customer orders, and handled cash transactions accurately.
  • Ensured the café adhered to all health and safety regulations, maintaining a clean and safe working environment.
  • Resolved customer complaints and queries efficiently, ensuring complete customer satisfaction.
  • Communicated effectively with team members, resulting in smooth operations.
  • Took accurate food orders, preventing misunderstandings and errors in service delivery.
  • Handled money transactions accurately, reducing discrepancies at the end of shifts.
  • Restocked display cases regularly for optimal product availability.
  • Prepped ingredients daily to maintain fresh offerings.
  • Ensured consistent quality of food and drinks served, enhancing customer loyalty.
  • Fulfilled all duties as assigned during peak hours for effective operation of the café.
  • Delivered excellent customer service with thorough product knowledge.
  • Followed health safety regulations meticulously, maintaining an immaculate work environment.
  • Kept the workspace clean for a tidy and hygienic environment.
  • Managed cash register accurately for smooth transactions.
  • Welcomed customers with a smile, providing attentive service from arrival to departure.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Manned till and processed and recorded payments for orders.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Handled cash and card payments promptly and precisely, maintaining accurate financial records.
  • Used kitchen equipment as instructed and to safety protocols.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Bachelor's Degree - Mental Health Nursing

University of South Wales
Pontypridd, Rhondda Cynon Taf
09.2024 -

Higher Education - Community Health and Wellbeing

Coleg Gwent
Ebbw Vale
09.2023 - 04.2024

Level 2 Diploma - Health and Social Care

Coleg Gwent
Ebbw Vale, Blaenau Gwent
09.2016 - 04.2017

GCSEs - GCSE

Brynmawr Comprehensive School
Brynmawr, Blaenau Gwent
09.2011 - 06.2016

Skills

  • Customer Service Excellence: Proven ability to engage with customers, respond to queries, and deliver high-quality service in fast-paced environments
  • Team Collaboration: Experienced in working within diverse teams, supporting colleagues to achieve common goals, and ensuring a positive atmosphere
  • Communication Skills: Strong verbal and written communication skills, enabling effective interactions with customers, colleagues, and supervisors
  • Time Management: Skilled in managing competing priorities, ensuring tasks are completed efficiently, and maintaining high standards of service
  • Problem Solving: Capable of thinking quickly to resolve customer concerns, and providing effective solutions in challenging situations
  • Attention to Detail: Excellent at maintaining accuracy when handling cash, processing transactions, and managing stock levels
  • Adaptability: Flexible and comfortable in adjusting to new tasks, schedules, and responsibilities, ensuring a seamless workflow
  • Stock Management: Knowledgeable in monitoring stock levels, replenishing products, and ensuring shelves are tidy and fully stocked for customers
  • Health & Safety Awareness: Understanding of health and safety practices, ensuring a clean and safe environment for both customers and colleagues
  • Product Knowledge: Ability to learn about product ranges quickly and provide customers with accurate information to assist in their purchase decisions
  • Multi-tasking: Skilled at balancing multiple responsibilities, such as customer service, stocking, and cash handling, while maintaining efficiency
  • Conflict Resolution: Able to de-escalate situations calmly and professionally, ensuring customers have positive experiences even in challenging circumstances
  • Problem-solving in Retail: Effectively resolving customer complaints, helping them find solutions, and ensuring they leave satisfied with the service provided
  • Emotional Intelligence: Ability to empathise with customers, creating a welcoming environment and responding to needs in a positive and professional manner
  • Confidentiality & Integrity: Adhering to company policies regarding customer data and personal information, ensuring privacy and trust
  • Communicating with non-verbal patients
  • Resilience and stamina

References

References available upon request.

Volunteer Experience

All Creatures Great and Small Animal Rescue Centre, Volunteer. - Volunteered at the rescue centre during a break in employment due to COVID-19. Assisted with animal care, including feeding, cleaning, and maintaining a safe and hygienic environment for rescued animals. Contributed to rehoming animals and provided education to potential adopters about animal care. Gained valuable transferable skills such as patience, empathy, and problem-solving while working with both animals and the public.

References

Available upon request.

Timeline

Bachelor's Degree - Mental Health Nursing

University of South Wales
09.2024 -

Higher Education - Community Health and Wellbeing

Coleg Gwent
09.2023 - 04.2024

Healthcare Support Worker

Llanarth Court Hospital
11.2020 - 09.2025

Insurance Advisor

Quote Detective
01.2020 - 04.2020

Care Support Worker

Pride in Care
09.2019 - 01.2020

Café Assistant

Asda Café
10.2017 - 09.2019

Level 2 Diploma - Health and Social Care

Coleg Gwent
09.2016 - 04.2017

GCSEs - GCSE

Brynmawr Comprehensive School
09.2011 - 06.2016

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Tia-Jade Bowdler