Sophie-Rose Redworth
Caerphilly
Summary
Friendly Bartender with exceptional people skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.
Knowledgeable and professional with strong organisational, interpersonal and communications skill, independent with ample experience with dealing with events and parties.
Quick to resolve customer complaints to increase retention.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Bar staff member
Bettws Rugby Club
Newport
03.2025 - Current
- Maintained high levels of customer service by promptly addressing guest queries.
- Coordinated with bar staff to deliver drinks timely.
- Assisted colleagues during peak hours for smooth operations.
- Replenishing stock levels.
- Reconciling cash balances.
- Executing private functions autonomously.
- Managing stock deliveries.
- All cellar responsibilities and upkeep.
- Trained new staff on bar operations, cocktail preparation and customer service standards.
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired staff on service techniques, company procedures and safety practices.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
Bar staff member
The Hand Post
Newport
08.2024 - 03.2025
- Assisted in training new staff, contributing to team efficiency.
- Rotated stock regularly, reducing waste from expired products.
- Managed bar inventory for efficient operation.
- Maintained professional knowledge about various drink recipes and offerings.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Checked identification to maintain legal compliance.
Education
NVQ Level 2 - Health and Social/Child Care
Cross Keys College
Newport 02.2021 - 04.2023
GCSEs - English, Maths and Science
Ysgol Gyfun Cwm Rhymni
Caerphilly 04.2015 - 07.2018
Skills
- Multitasking proficiency
- Patience under pressure
- Beverage serving techniques
- Housekeeping standards
- Cash handling
- Stock management
- Empathy and compassion
- Bar cleaning procedures
- Flexible working hours
- Maintaining bar atmosphere
Timeline
Bar staff member
Bettws Rugby Club
03.2025 - Current
Bar staff member
The Hand Post
08.2024 - 03.2025
NVQ Level 2 - Health and Social/Child Care
Cross Keys College
02.2021 - 04.2023
GCSEs - English, Maths and Science
Ysgol Gyfun Cwm Rhymni
04.2015 - 07.2018