Kristiana Kowalewicz
New Milton,Hampshire
Summary
Dynamic and motivated team player with a proactive attitude, skilled in product display creation and setup. Demonstrates proficiency in cash handling and money transactions, ensuring accuracy and efficiency. Known for effective multitasking, problem-solving abilities, and maintaining calm under pressure. Committed to delivering exceptional customer service with positivity and enthusiasm.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Bar staff member
New Milton Football Club
New Milton, Hampshire
06.2017 - 11.2017
- Engaged in upselling techniques, boosting sales revenue.
- Maintained professional knowledge about various drink recipes and offerings.
- Increased footfall with engaging promotional strategies.
- Managed customer disputes effectively, preserving the business reputation.
- Prepared beverages, ensuring consistent quality.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed bar inventory for efficient operation.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Helped organise special events at the bar.
- Rotated stock regularly, reducing waste from expired products.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Handled and moved supplies between stores and bars for restocking and storage.
- Welcomed guests with friendly conversation and fun atmosphere.
Bar supervisor
The Musketeers
Lymington, Hampshire
03.2016 - 06.2017
- Enhanced customer satisfaction by managing bar operations efficiently.
- Increased sales with effective promotional strategies.
- Scheduled shifts for staff members for efficient operation of the bar.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Organised stock inventory to prevent shortages during peak hours.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Trained staff for improved service quality and professionalism.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Bar and Wait Staff
The Old Farmhouse
Totton, Hampshire
10.2015 - 03.2016
- Ensured accuracy of orders by confirming them before serving.
- Assured quality control by regularly inspecting food and beverage deliveries.
- Provided personalised services to regular patrons for a more enjoyable dining experience.
- Followed all relevant health department rules and regulations and all customer service guidelines.
- Demonstrated knowledge of dietary restrictions whilst assisting customers with their meal choices.
- Undertook additional tasks when required demonstrating flexibility and commitment.
- Coordinated with kitchen staff for timely delivery of food orders.
- Handled cash transactions accurately to avoid discrepancies.
- Facilitated an enjoyable dining atmosphere with friendly interaction and swift resolution of issues.
- Promoted special offers and discounts to increase sales volume.
- Adapted quickly during busy periods to maintain high standard of service.
- Set tables neatly and accurately, ensuring customer comfort.
- Enhanced customer dining experience by providing prompt, courteous service.
- Managed customer complaints efficiently and effectively for improved satisfaction.
- Assisted in the preparation of beverages, further improving service efficiency.
- Collaborated with team members to provide exceptional service during peak hours.
- Familiarised customers with menu items and daily specials for informed decision making.
Assistant bar manager
The Anchor
Redbridge, Hampshire
01.2015 - 10.2015
- Assisted in the hiring process for new bar staff members.
- Streamlined payment processes, improving speed of service during peak hours.
- Trained junior staff members on correct pouring techniques, reducing wastage considerably.
- Boosted team morale by arranging regular training sessions.
- Managed bar staff rota for efficient shift coverage.
- Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
- Created enticing seasonal drink specials to increase sales during holiday season.
- Elevated overall guest experience through excellent communication skills and prompt problem resolution.
- Conducted regular stock checks, avoiding shortage of essential items.
- Handled customer complaints with professionalism and discretion.
- Maintained high standards of health and safety within workplace at all times.
- Dealt with supplier invoices, ensuring accurate record keeping.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Built loyal customer base by creating welcoming environment with top quality service.
Bar and Wait staff
The Manor at Sway
Sway, Hampshire
06.2014 - 01.2015
- Facilitated an enjoyable dining atmosphere with friendly interaction and swift resolution of issues.
- Coordinated with kitchen staff for timely delivery of food orders.
- Demonstrated knowledge of dietary restrictions whilst assisting customers with their meal choices.
- Stayed updated on current menu choices, specialties and menu deviations, keeping customer satisfaction high.
- Adapted quickly during busy periods to maintain high standard of service.
- Set tables neatly and accurately, ensuring customer comfort.
- Collaborated with team members to provide exceptional service during peak hours.
- Handled cash transactions accurately to avoid discrepancies.
- Maintained cleanliness of the restaurant area to ensure a pleasant environment.
Shop assistant
Nisa
Sway, Hampshire
01.2013 - 06.2014
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Opening and closing store
- Cashing up
- Keeping the store clean and tidy
Education
GCSEs - Math
Priestlands
Lymington 09.2007 - 07.2012
GCSEs - English
Priestlands
Lymington 09.2007 - 07.2012
GCSEs - I.C.T
Prietlands
Lymington, Hampshire 09.2007 - 07.2012
GCSEs - Drama
Priestlands
Lymington, Hampshire 09.2007 - 08.2012
NVQ Level 1 - Performing Arts
Brockenhurst College
09.2012 - 07.2013
Skills
- Product display creation
- Positivity and enthusiasm
- Money transactions
- Product display setup
- Cash handling proficiency
- Proactive attitude
- Effective multitasking
- Customer Service
- Calm under pressure
- Problem-solving
- Motivated team player
Gap in my work history
As you can see there is a significant gap in my employment history, this is down to myself having a child and not having the right child care. This is now not a problem for myself.
Timeline
Bar staff member
New Milton Football Club
06.2017 - 11.2017
Bar supervisor
The Musketeers
03.2016 - 06.2017
Bar and Wait Staff
The Old Farmhouse
10.2015 - 03.2016
Assistant bar manager
The Anchor
01.2015 - 10.2015
Bar and Wait staff
The Manor at Sway
06.2014 - 01.2015
Shop assistant
Nisa
01.2013 - 06.2014
NVQ Level 1 - Performing Arts
Brockenhurst College
09.2012 - 07.2013
GCSEs - Math
Priestlands
09.2007 - 07.2012
GCSEs - English
Priestlands
09.2007 - 07.2012
GCSEs - I.C.T
Prietlands
09.2007 - 07.2012
GCSEs - Drama
Priestlands
09.2007 - 08.2012
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