Sophie Palmer
Swindon,Wiltshire
Summary
A punctual, well-motivated, diligent individual who thoroughly enjoys learning and developing new skills. I am equally comfortable working as an individual or part of a team and using my proven organisation and time management skills. I possess a ‘can do' attitude, approach tasks with an open mind and get great satisfaction from getting a quality job done on time.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Service controller
Shawcity Ltd
Watchfield, Oxfordshire
08.2024 - Current
- Strong working relationships built with internal teams, management, and clients through clear communication
- Maintained excellent relations with key manufacturers
- Able to prioritise tasks so that customers experience a quick turnaround time.
Hire controller
Shawcity Ltd
Watchfield, Oxfordshire
10.2022 - 08.2024
- Independently managing stock levels and coordinating customer hires so the department runs efficiently.
- Ability to efficiently manage high-volume inboxes.
- Used problem-solving abilities to handle customer complaints, upholding excellent customer service.
Sales assistant
Iceland
Swindon, Wiltshire
10.2020 - 10.2022
- Dealing with customer queries and resolving to a satisfactory level
- Offering exceptional customer service
Volunteer
Prospect Hospice Shop
Swindon, Wiltshire
03.2019 - 09.2020
- Interpersonal skills gained by working with other volunteers.
- Sense of reward that I was giving back to the community.
Work Experience - HR, Pensions
Nationwide Building Society
Swindon, Wiltshire
06.2019 - 06.2019
- Correctly updating customer details on the system.
- Dealing with colleagues at all levels.
Education
A-Levels -
New College Swindon
Swindon 09.2020 - 06.2022
GCSEs (new specification from 2016, grades 9-1) -
Highworth Warneford School
Highworth, Swindon 09.2015 - 06.2020
Skills
- Quick learner
- Highly dependable
- Excellent attention to detail
- Self-motivated
Certification
- First Aid Trained
- Duke of Edinburgh bronze award completed, which gave me the opportunity to lead a team and overcome challenging situations that took me out of my comfort zone.
- Britsafe courses on the following: Stress Awareness, Working with Hazardous Substances, HSE Awareness and Fire Safety.
Affiliations
- Training at the gym regularly is a passion of mine; I get great satisfaction from working towards my fitness goals
- I also enjoy travelling as it allows me to experience new cultures, and adapt easily to new environments.
- I am an avid reader, continually expanding my knowledge across a range of subjects.
References
References available upon request.
Timeline
Service controller
Shawcity Ltd
08.2024 - Current
Hire controller
Shawcity Ltd
10.2022 - 08.2024
Sales assistant
Iceland
10.2020 - 10.2022
A-Levels -
New College Swindon
09.2020 - 06.2022
Work Experience - HR, Pensions
Nationwide Building Society
06.2019 - 06.2019
Volunteer
Prospect Hospice Shop
03.2019 - 09.2020
GCSEs (new specification from 2016, grades 9-1) -
Highworth Warneford School
09.2015 - 06.2020