Sophie Morgan
Worksop ,Nottinghamshire
Summary
Dedicated and compassionate individual with strong communication skills and organisational abilities, coupled with experience in customer service and administrative tasks. Possesses ability to handle sensitive information with confidentiality and ease, ensuring smooth daily operations and client satisfaction. Ready to contribute positively and create a welcoming environment.
Overview
22
22
years of professional experience
Work history
Cook one
Notts county council
Worksop , Nottinghamshire
06.2021 - Current
- Prepared a variety of international cuisines to cater to diverse clientele.
- Monitored inventory levels, reducing waste through strategic meal planning.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Assisted in menu planning for special events or occasions at restaurant.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Audited regularly expiration dates on packaged foods-ensured no outdated stock was used.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Received and verified food deliveries, placing items in proper kitchen areas or storage.
- Stored ingredients at safe temperatures in compliance with food hygiene regulations.
- Measured and mixed ingredients using professional kitchen scales with precision to minimise wastage.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
Cash office/admin
Matalan
Worksop , Nottinghamshire
05.2016 - 11.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Midday supervisor
Sir Edmund Hillary academy
Worksop , Nottinghamshire
09.2020 - 06.2021
- Maintained clean dining facilities to ensure hygienic environment.
- Managed behavioural issues for a peaceful and enjoyable lunchtime experience.
- Developed positive relationships by interacting with pupils during lunchtime.
- Ensured child safety by monitoring playground activities.
- Assisted younger students with mealtime tasks, fostering independence.
- Participated in staff meetings and training sessions for professional development.
- Supported teaching staff in managing behaviour issues effectively.
- Reported any concerns or incidences promptly to the relevant authority.
- Provided comfort and reassurance to distressed children, promoting emotional well-being.
- Enforced school policies and rules consistently, encouraging discipline among students.
- Worked with team to keep lunchtime schedule on track.
No7 beauty consultant
Boots
Rotherham , South Yorkshire
12.2009 - 05.2016
- Coordinated with team members for successful promotional events.
- Conducted skin analysis for a tailored skincare regimen.
- Led in-store workshops to boost brand awareness.
- Collaborated with management on visual merchandising, enhancing store appeal.
- Assisted customers to select suitable products, improving sales performance.
- Handled cash transactions accurately promoting trust among customers.
- Enhanced customer satisfaction by providing personalised beauty consultations.
- Improved retail sales with effective product demonstrations.
- Educated clients about latest beauty trends, leading to informed purchases.
- Performed mini facials, resulting in increased customer retention.
- Managed inventory for optimal stock levels.
- Achieved targets through upselling techniques and promotions.
- Resolved customer queries promptly and professionally, maintaining brand reputation.
- Demonstrated make-up applications tailored to client needs and preferences.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Conducted skin analyses and prepared treatment plans.
Store assistant
Matalan
Worksop , Nottinghamshire
05.2004 - 12.2009
- Carried out price checks accurately for correct billing at the till point.
- Arranged displays attractively, driving impulse purchases.
- Managed inventory effectively to prevent stock shortages.
- Directed customers towards desired merchandise successfully reducing search time.
- Supported colleagues during peak hours for efficient checkout process.
- Monitored shop floor consistently to deter thefts and losses.
- Processed transactions swiftly to reduce customer waiting time.
- Enhanced customer service by responding promptly to queries.
- Received deliveries timely, ensuring rapid shelf restocking.
- Increased sales through suggestive selling techniques.
- Handled complaints efficiently, ensuring customer satisfaction.
- Maintained store cleanliness for an appealing shopping environment.
- Improved product availability by effectively restocking shelves.
- Assisted customers, resulting in a positive shopping experience.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
NVQ Level 3 - Beauty Therapy
North Notts College
Worksop 06.2005
NVQ Level 1 - Anatomy and physiology
North Notts College
Worksop 06.2004
GCSEs - Art &Design, Mathematics, Graphics Design,Science
Valley Comprehensive School
Worksop 06.2003
GCSEs - English Literature-C
Valley Comprehensive School
Worksop 06.2003
GCSEs - English Language -B
Valley Comprehensive School
Worksop 06.2003
Skills
- Patience and perseverance
- Hygienic practice
- Dietary requirements understanding
- Teamwork
- Health and safety
- Empathy
- Understanding of Confidentiality
- Friendly
Timeline
Cook one
Notts county council
06.2021 - Current
Midday supervisor
Sir Edmund Hillary academy
09.2020 - 06.2021
Cash office/admin
Matalan
05.2016 - 11.2022
No7 beauty consultant
Boots
12.2009 - 05.2016
Store assistant
Matalan
05.2004 - 12.2009
NVQ Level 3 - Beauty Therapy
North Notts College
NVQ Level 1 - Anatomy and physiology
North Notts College
GCSEs - Art &Design, Mathematics, Graphics Design,Science
Valley Comprehensive School
GCSEs - English Literature-C
Valley Comprehensive School
GCSEs - English Language -B
Valley Comprehensive School