Aliona Bivol
Northampton,Northamptonshire
Summary
I am a motivated business and accounting student at kingston University with practical experience in customer service and hospitality .I am committed to building a career in business and accounting .Adept at handling complaints and providing exceptional customer service with resilient patience. Known for being approachable and friendly, consistently demonstrating perseverance in challenging situations.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Waitress
Bacco Italian Restaurant & Bar
Richmond, Richmond upon Thames
10.2022 - 01.2023
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Verified completed orders and served guests at tables.
Waitress
Balti King
Northampton, Northamptonshire
02.2022 - 05.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Education
SVQ Level 3 - Business Studies
Booth Lane College,Northampton
Northampton, Northamptonshire 09.2021 - 07.2022
Diploma of Higher Education - Business and Accounting
Kingston University
Kingston upon Thames 09.2023 -
Skills
- Microsoft suite expertise
- Productive teamwork
- Complaint handling
- Customer Service
- Patience perseverance
- Resilient patience
- Strong organisational skills
- Approachable and friendly
Languages
English
Fluent
Romanian
Fluent
Timeline
Diploma of Higher Education - Business and Accounting
Kingston University
09.2023 -
Waitress
Bacco Italian Restaurant & Bar
10.2022 - 01.2023
Waitress
Balti King
02.2022 - 05.2022
SVQ Level 3 - Business Studies
Booth Lane College,Northampton
09.2021 - 07.2022
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