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Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organisations. Possesses uncompromising work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with outstanding time-management, organisational abilities and resourceful approach.

I am a passionate and dedicated Interior and Architectural Designer, recently graduating from Sheffield Hallam University (2023), where I gained hands-on experience across a variety of commercial and residential projects. These opportunities deepened my commitment to designing functional, authentic spaces that genuinely reflect each client’s personality and vision. I’m particularly inspired by innovative, sustainable design solutions that enhance everyday living.
My academic background is complemented by over Ten years of customer service experience, where I’ve developed strong interpersonal skills and a client-focused mindset. Fluent in multiple languages, I excel at building meaningful connections with diverse clients and teams, contributing positively to collaborative environments.
In parallel with my design career, I run a small graphic design business that has sharpened my proficiency in software such as Adobe Photoshop, InDesign, and Procreate. This venture has strengthened my ability to deliver high-quality visuals and compelling presentations with precision and creativity.
Currently, I work at Max Spielmann in a dynamic role that encompasses photo development, merchandise design and production, professional photography, and store management across Leicestershire. This position has enhanced my adaptability, creativity, and passion for visual storytelling.
I am eager to contribute my energy, ideas, and multidisciplinary design skills to a forward-thinking team that shares my enthusiasm for impactful design.
My portfolio is available upon request.

PROFESSIONAL SUMMARY
Hardworking and dedicated individual with broad experience across hairdressing, customer sales and cleaning roles. As an Apprentice Hairdresser, i have developed practical skills supporting all salon services, maintaining strict hygiene standards and following health and safety procedures. Working in sales, I am confident in recommending and selling products tailored specifically to different hair types and needs, explaining their uses and benefits clearly to help customers make the right choice. I also have solid experience in cleaning and maintaining high standards of tidiness and sanitation across workspaces, paying close attention to detail.
I am highly reliable, trustworthy and responsible – proven by being entrusted to keep and secure important items such as keys and cash handling . I communicate well with all kinds of people, provide excellent customer service, and build positive relationships easily. Organised, punctual and eager to learn, I work well both within a team and on my own, and I am committed to carrying out every task to a high standard.

I am a high-energy individual with a background in childhood development and education. I have in-depth knowledge of the NZ curriculum and understand the value of providing high quality resources for schools. I am a personable individual, and enjoy meeting, communicating and working with people within the twinkl-verse. I am a dedicated Twinkl professional with a history of meeting production targets through utilizing consistent and organised practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the product being created. I am a detail-oriented team player with strong organisational skills, able to handle multiple projects simultaneously with a high degree of accuracy.

Sophie Mercer

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Waitress

Retail worker

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Waitress

Retail worker

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